Question

Missing picture when using email to timeline

  • 18 December 2018
  • 6 replies
  • 73 views

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Anyone else missing their picture when using Email to Timeline Beta?





6 replies

Userlevel 4
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We've noticed this as well. I believe it is because Gainsight currently treats the email alias posts as a separate user (which makes reporting a bit messy).


Userlevel 4
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Based on this other post: https://community.gainsight.com/conversations/email-to-timeline-uses-a-different-user-profile-5c0ecda1e4b0ff4cdbcab483


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Agree a bit messy, maybe GS can fix that :-)


Hi Calvin, Thanks for sharing this. This is something which is there in the roadmap. We will update here once we have more details on this.


Userlevel 4
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Hi Team,



One of my customer is also looking for this picture? Do we have any roadmap to it?


Userlevel 5
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@abhishek_sivaraman



Hi Abhishek,



This came up again today in support which brought me back to this post. Just wanted to check on if we have a possible timeline on when this may be added? I also noticed that we do pick up the profile picture from SFDC if the email goes to drafts first.


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