Logging future timeline activities

@sarahmiracle Couple of discussions we’ve had:

• What happens if the customer cancels or doesn’t show up?  Assume you’d either have to create a field to record that or delete the activity.
• Unless the meeting is also on their calendar, it doesn’t really show up anywhere like a future CTA/Task would.

@sarahmiracle Because several folks on my CS team were measured on frequency of certain types of touches, I’ve put the word out to my users not to use Timeline for entries in the future. Though I could have managed around parts of it, future entries just got overly messy, and sometimes misleading if folks were not watching the dates closely. To your point, future entries are often speculative due to meeting reschedules, cancellations, etc.. It especially became a problem when folks starting using future Timeline to essentially “pin” items to the top, where they would store links to SFDC, our apps, Asana, Google Drive, or other apps.

Basically, to drive the documentation behavior we wanted to incent across the team, we essentially said, “No future entries”. My compromise position was if they really wanted to start up notes or prepare an agenda before a meeting, they could do so as a DRAFT entry.