We are trying to utilize a workaround for "forwarding" emails to Gainsight without having to look for drafts in Global Timeline.
As our CSMs have a unique email address for each of our customers, we tried adding that email address to the Person object manually in the C360, emailing TO that email address, and BCCing the email address Gainsight provided. However, the email did not appear in Timeline.
Though the email and actual user's email address are different, is it possible that Gainsight won't log any emails TO an email address with the user's company domain?
Why didn't the email get logged to Timeline?
Best answer by dan_ahrens
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