As a workaround, they've asked if it makes sense to add the relevant internal account teams to the person object. My thought is no, but curious what you folks think is the best approach?
Best answer by chethana
We have released Gmail plugin, which allows emails you send whether internal or external to be logged to timeline in one click. Check out more details here https://support.gainsight.com/Gainsight_NXT/Email_Assist/Chrome_Plug-in/Gainsight_Assist_Chrome_Plug-in_User_Guide.
If you are not Gmail users, we will be releasing outlook add-in soon, please sign up for BETA.