Format distorted when Timeline Activity is posted from Rules Engine to Slack

  • 17 January 2020
  • 1 reply

Userlevel 6

Hi There,


So this is one of the use-case I have received from one of the customer that while trying to post Timeline Activity from Rules Engine to Slack by using Action :: Call External API .The Data posted has formatting issues. 

So this is the configuration that I have -



And the Note field in Activity Timeline object is a Rich TextArea and the payload field that be have configured( in Administration > Operations > External Actions. )is a normal String field, hence html tags are also getting posted.


When we fire the rule -



So Is there a way to handle this currently? If not, then can this be added to the road map?





1 reply

Userlevel 7

@shiv_kumar_katiyar Thanks for bringing this up here, I will let you know soon.