Solved

Chrome Plugin - do attachments sync to Timeline?

  • 10 March 2021
  • 5 replies
  • 26 views

Userlevel 1

Hello, does anyone know if the Chrome plugin enables emails sent through Gmail with attachements to be logged to timeline?

 

Thank you,

icon

Best answer by heather_hansen 15 March 2021, 15:08

View original

5 replies

Userlevel 7
Badge +2

@Brittney They do.  :)  I believe there are some limitations around size and type, but otherwise, yes.

Userlevel 1

@heather_hansen thank you for the quick response! Do you know where I could find information on the limitations around size and type by chance? And do the attachments sync automatically or are there specific steps the CSMs need to take to make sure an attachement syncs successfully to the timeline activity? Thanks!

Userlevel 7
Badge +2

@Brittney found this in some documentation.

The following are the attachment file types that are supported: jpg, jpeg, gif, png, bmp, pdf, doc, docx, txt, ppt, pptx, xls, xlsx, and csv.

And then, this has some additional limitations:

https://support.gainsight.com/SFDC_Edition/Timeline/Admin_Guides/Configure_Email_to_Timeline#Limitations

 

Userlevel 1

@heather_hansen thank you so much for your help and sharing!

Userlevel 7
Badge +2

@heather_hansen Thank you for the quick help!

Reply