We’ve recived a couple of customers reaching out, that thier SFDC activtives not syncing to MDA Timeline, After checking from our end, we could see it’s because of the “Related To” field is a mandatory field in MDA(Gainsight).
However, the same “Related To” isn’t a mandatory field in the SFDC task object, hence when customer is performaing sync, few activites are being loading to Timeline form SFDC and few aren’t.
Ask would be::
Can we make the “Related to” field as a normal field, rather than required/mandatory field in MDA-Gainsight?
As this would help in syncing all the SFDC activities to Timeline without any issues.