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Survey Question Comment Character Limit

  • 26 November 2018
  • 7 replies
  • 167 views

Hey, curious if anyone knows the character limit for comments when answering a survey question?


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Best answer by lila_meyer 27 November 2018, 20:02

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Userlevel 7
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Hi Nathanael,



Are you using Survey 2.0? It depends on whether you select a short text or long text question type. The limits are listed here.


Hey Lila,



No, we haven't switched yet - still using Surveys 1.0. I was mainly inquiring about the Comments section that can enabled/disabled for a given survey question.



Userlevel 2
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If it's an NPS Comment, it looks like a Long Text Area (4096 char). I'm on Survey 2.0 and am not sure how it differs from your 1.0, but on the Survey User Answer object I see an "Answer Text" field which allows 15000 char. If I'm looking in the wrong place, then I'm curious to find out where those comments are kept. :)


Thanks, I'm trying to fill back survey data when a case gets closed so I've gone the substring route for when anyone leaves an especially long comment.


Userlevel 7
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Thanks for the additional details, Nathanael! I'll check with our product team and let you know what I found out about Survey 1.0 questions that use the allow comments option.


Userlevel 7
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I heard back from product that Comments can have 4,000 characters.


Awesome. Thank you!


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