We are looking to move our product NPS in to Gainsight (using a program via JO in CS, but sent via an in-app engagement in PX)
What I’m wondering is if the Role of the respondent (or indeed any other data) is always “live” or stamped at the point of the response - I’m specifically talking about in the NPS Survey Response object.
We like to view our NPS by two different types of users, but we would want to know what they were at the time of their score (as it’s possible they could move between the two later on, or indeed no longer be a user and therefore have a null role). Does that already happen or how could we achieve it?
Thanks in advance!
Edit: I checked the object and it seems Role is just a string, so follow-up question - does that automatically get filled in (and, I assume, pull from the role of the person at the time they take the survey) or do we need to specifically write to it somehow?
Best answer by john_apple
I believe that is populated when an association is made to a Company Person via the participant mapping, so it will be whatever the current Role value is on the Company Person record.
Are you asking for Role as part of the survey and updating it shortly after the survey? Is so, then a rule would need to take the value provided in the survey and update the associated Company Record. The survey or JO can’t automatically change values to any other object records in Gainsight.