Sending Survey Based on Time Zone

  • 21 May 2020
  • 1 reply

Is it possible to send a survey to a customer base on what time zone they are in? 

  • Example, I would like a customer to receive a survey at 7 AM whether they are on the east coast or west coast

I would imagine the program would have to run multiple times to accommodate this request. Has anyone tried or attempted this?

Thank you!

1 reply

I think this is very much necessary for all the customers and to the NPS Program organizers to increase the response rate. Currently we have only PDT time mentioned when scheduled the survey. It would be awesome if GS considers sending the surveys based on Customers Time Zone.