At such scenarios it might be a good idea to re-route the responses to not responded/ have the ability to only save the survey response if all the answers were completed.
Best answer by dan_ahrens
View original[Posting on behalf of Customer]- Ability to Null records when the Survey Participant has partially recorded their Survey
The issue here is that when we have a couple of required answers in a Survey and the Survey participant has only answered one of them and hasn't clicked on the Submit button. It just records the response as a Partially Saved( and later to Partial Submitted)- This skews the metrics as a few required questions are left out.
At such scenarios it might be a good idea to re-route the responses to not responded/ have the ability to only save the survey response if all the answers were completed.
At such scenarios it might be a good idea to re-route the responses to not responded/ have the ability to only save the survey response if all the answers were completed.
Userlevel 7
+2
Hi Prithvi, in that case why not just disable partial submissions?
Hi Dan, Hope you are saying to disable partial submission wherein customer has not responded to NPS main question.
I think response should not be considered if customer has not provided any score to NPS question. Understand that other sub questions are equally important which is a feedback to other departments or functions. However, NPS score is only based on Q1 (Main Question i.e. Willingness to recommend).
Userlevel 7
+1
Userlevel 7
+2
Would this be solved if you made the NPS survey question the first question, thereby forcing the participant to answer that question as a first step, and the survey will only be partially saved if at least one question is answered.
Any other thoughts @piyushmadhukar
Any other thoughts @piyushmadhukar
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