Question

NPS Survey Program Error Message: "update the source to include mandatory fields"

  • 24 October 2022
  • 3 replies
  • 81 views

Hi! I’m trying to set up a program to distribute a survey but keep getting the attached error message. As you can see in the screenshot, there is a “recipient email address” field but Gainsight doesn’t seem to be recognizing it as such. Any idea what to do here?

 


3 replies

Hi! Did you come up with a solution for this? I’m hitting the same issue.

Hi @Emily.Ely I ended up submitting a support ticket. They had me go to data designer and add the Person ID → GSID field (as opposed to just GSID field) to the Gainsight Company Person object and that worked. Instructions from support here: https://share.getcloudapp.com/X6uQwLmG

Userlevel 1

Just to sum up the solution (I didn’t get that image there) what Gainsight needs and what it’s asking for are two different things. It needs not only an email to send to, but also a person GSID that belongs to that email. I added the GSID for the person and suddenly I passed this validation step in my Program.

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