NPS Survey Comment section

  • 28 October 2021
  • 3 replies

Userlevel 1


We are building our first NPS Program in Gainsight, while previewing the survey with our users, some haven’t noticed the Comment box, and a request resulted to have to Comment in a darker color or more bold to make sure customers will notice it. We are not considering making comments mandatory at this point. 

Thank you. 


Best answer by heather_hansen 28 October 2021, 17:28

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3 replies

Userlevel 7
Badge +6

You could make the comments a separate question instead?

Userlevel 4

Hey @ayakushevich let us know if @heather_hansen’s suggestion solved the concern for you. I am taking note of your feedback however.

FYI @Chinmay Chawade 

Userlevel 1

Hi @heather_hansen 

Thank you for your response, that is what we end up doing added comments as separate questions and made the ones that we don’t want to be missed as required