I’m curious to see if there are other organizations that have found any benefit for using the ‘Show Smileys’ option in for the design of the NPS survey question.
I work with different regions across the globe and not all regions score NPS with 10 being great and 0 being not great. Some regions actually do the opposite. I’m looking for thoughts on how other organizations account for regional differences with NPS questions to assure the customer is aware of how they are scoring.
Best answer by mleesView original