Does anyone know if it is possible to have more than one NPS style question in a survey?
It appears the answer is no, as I when I try to add a second question that is the 0 - 10 format the option is grayed out.
More than one NPS question in survey
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Survey only supports 1 nps question per survey . If you want to have more than one 0-10 format question you can use multiple choice single select question where you can create answer choices 0-10 . This way you will get 0-10 format question but it will be displayed vertically in survey 1.0.
In Survey 2.0 options are there to display multiple choice single select question horizontally also.
Hope this helps.
1.
Based on your recent
support experience, how likely are you to recommend Boomi to a friend or
co-worker?
2.
How would you rate
your customer support experience?
3.
How easy was it for you to engage with Boomi Support?
4. Do you have any additional questions or comments for
Boomi Support?
In that case the solution that Vishwajeet outlined above would work. It's also the approach we take internally at Gainsight on the surveys we send to our customers. We use the NPS question for the overall company NPS question, and then multiple choice questions for the other questions about our support, product, CSM team, etc.
Hi Bill ,
Survey only supports 1 nps question per survey . If you want to have more than one 0-10 format question you can use multiple choice single select question where you can create answer choices 0-10 . This way you will get 0-10 format question but it will be displayed vertically in survey 1.0.
In Survey 2.0 options are there to display multiple choice single select question horizontally also.
Hope this helps.
This is exceptionally poor functionality. In order to put scaling labels on in 2.0, I need to use an image. That image doesn’t translate well and has poor layout (esp in mobile view) and the options are on the side of the radios vs under them. And again, on mobile, it destroys the layout on mobile.
Is there any plan to make survey design at least OK? This is poor functionality.
Hi all, thank you for your feedback. We will add to our roadmap the ability to add more than one NPS/CSAT survey questions - encourage others to upvote so that we could prioritise accordingly.
Hi@alizee this is on our roadmap this year. Today, you can still add multiple CSAT questions by using the matrix style CSAT question. What we will be adding is the capability to have several regular style (ie, non-matrix style) CSAT questions into a survey. Hope this helps!