I have a scenario where we are still relatively small as a business meaning that when a survey response is received, we have a CTA that goes to the CSM. In addition however we want our Head of Customer Success to also be notified to review the survey response. I cant find a way of doing this via the survey/JO route, has anyone done anything similar?
My alternative I guess is to try and create a rule that looks at survey responses and creates a CTA.
Any thoughts?
Best answer by heather_hansen
View original