Is it possible to import historical surveys from another product into Gainsight?
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Working with a customer who had used a different survey tool historically and is asking if they can pull this survey data from the past into Gainsight in some fashion so that it's available for use within Gainsight. Is this possible?
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I did find the NPS historical import very easy and efficient! If similar functionality can be replicated, it would go a long way.
I have a similar issue, we are migrating from a third party tool to surveys 2.0 and have historical data. Ideally the historical data and the new 2.0 data are stored on the same object for each survey type for reporting. Since the flattened survey objects are not editable, the best way I can see is to create a third object, load historical data, create rules to load the new 2.0 data from the flattened survey object and use this third object for reporting. Would this work or is there a better way to seamlessly incorporate historical data?
Hello Everyone!
Happy to announce that your request has been considered and included as part of the v6.19 release (SFDC / NXT). Use the new Load to Survey action type in Rules Engine to enable automated ingestion of external NPS and CSAT survey responses into Gainsight in order to build enriched CX Analytics.
This feature is implemented in both SFDC & NXT versions.
Thanks for posting!