I’m interested in setting up recurring email engagement that would be sent every time the user leaves new NPS score on the recurring NPS engagement.
I’ve read this article which I find really helpful, however, I have a doubt how it would work for the recurring NPS survey.
For example, if user submits the NPS score today and gives us 9/10 he’ll get the appropriate automatic email for promotor. Fastforward 1 year from now and he’s not happy with our product anymore and on the recurring NPS engagement (it’s the same engagement as before which triggers on a yearly basis) he leaves us detractor score 5/10. What email would he receive considering I don’t see the option to set a time interval for when he filled out the NPS engagement.
Any idea how this could be set up without having to create a new email and/or survey engagements?
Best answer by heather_hansenView original