Question

How to set an automated email to respondents of recurring NPS survey?

  • 23 April 2021
  • 2 replies
  • 36 views

Userlevel 4

Hi,

I’m interested in setting up recurring email engagement that would be sent every time the user leaves new NPS score on the recurring NPS engagement.

I’ve read this article which I find really helpful, however, I have a doubt how it would work for the recurring NPS survey.

For example, if user submits the NPS score today and gives us 9/10 he’ll get the appropriate automatic email for promotor. Fastforward 1 year from now and he’s not happy with our product anymore and on the recurring NPS engagement (it’s the same engagement as before which triggers on a yearly basis) he leaves us detractor score 5/10. What email would he receive considering I don’t see the option to set a time interval for when he filled out the NPS engagement.

Any idea how this could be set up without having to create a new email and/or survey engagements?


2 replies

Userlevel 7
Badge +2

Could you add to the conditional wait for the promoter email to check if responded date = last email sent or something like that to make sure you are getting the most recent score?

Userlevel 7
Badge

Could you add to the conditional wait for the promoter email to check if responded date = last email sent or something like that to make sure you are getting the most recent score?

@bostojic did u get a chance to view the comments here? 

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