How to Create NPS Follow-up CTAs in Journey Orchestrator

  • 24 October 2019
  • 1 reply

Userlevel 7

You may have seen my post from last week regarding the Five Reasons to Upgrade to Survey 2.0. One question I got recently from one of our Gainsight Admins is “What about my Survey 1.0 CTAs?” 


For context, Survey 1.0 allows you to create CTAs straight from the survey itself. Survey 2.0 does not allow this because all Survey 2.0 surveys must be sent via Journey Orchestrator. This how-to guide explains how to create NPS follow-up CTAs within a Program when using the survey model.



1 reply

Userlevel 7

Thanks for creating this video guide, Spencer. Surveys 2.0 + Journey Orchestrator make for a powerful and flexible combination!