Question

file upload from the client

  • 8 March 2022
  • 5 replies
  • 19 views
samwagoner1775
Rank

We are curious if the option for a survey question that requests a file upload from the client is currently on the roadmap?

Sam Wagoner | Associate Support Analyst | swagoner@gainsight.com

5 replies

anirbandutta
Userlevel 6

Moved this under the ‘Surveys’ product category, for @richa_bala to take a look

It's an opportunity for engagement
richa_bala
Rank
Userlevel 4

Hi @samwagoner1775 this is not on the short term roadmap yet. Do you mind sharing more details about the use case, it would help prioritize this.

samwagoner1775
Rank

@richa_bala sorry, i dont have more information. It was a request from a client in a support ticket. I unfortunately dont remember the ticket number or the client. 

Sam Wagoner | Associate Support Analyst | swagoner@gainsight.com
samwagoner1775
Rank

Hi @richa_bala  I found the support ticket number. https://gainsight.zendesk.com/agent/tickets/174963 but i dont see any more information. sorry i couldnt be more help. 

Sam Wagoner | Associate Support Analyst | swagoner@gainsight.com
A

I am essentially trying to cobble together the same/very similar idea.  My idea was to send an email that includes the link where the file belongs and provide a single survey question that asks “have you uploaded the file yet”  

  • Yes - no further action
  • Still working on it - remind them again in x days
  • No response - remind them again in x days

 

So far I’ve built a question, a survey and an email template but can’t get it to come together, but I am very new to GS administration.

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