Question

Email recurrence for NPS survey engagement

  • 3 November 2021
  • 1 reply
  • 33 views

We want to trigger an NPS survey to all users at every 180 day interval from their sign-on date, and we want to automatically trigger an email to promoters and detractors each time they submit a score. 

In the email engagement qualification scope, I'm not finding the option that would allow this to happen. I've setup the email send to run once a day but I'm not clear on how to make sure it look for all respondents who have not received the email since their last score was submitted. 


1 reply

Userlevel 7
Badge +10

@Mel In the Filter Criteria on Participants, you could check off the box towards the bottom that says to only send the email in 180 days (I think).  Or you could add the Email Logs object into your query and look for the last date the email was sent, and then, create a Calculated Field to use in a Conditional Wait to look at whether that email was after the survey responded date maybe?

Reply