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Does Gainsight capture language selection in survey submission?

  • 6 September 2017
  • 2 replies
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  • Shoshin
  • 314 replies
I have put in a great deal of time and effort into making out primary survey multi-lingual. We have it fully translated and the emails translated as well.



My question: when a customer selects a language and subsequently submits, is that language selection captured? If so, what is the field label/title?



Thanks!f
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Best answer by raja kuditipudi 7 September 2017, 08:17

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We are capturing the language when a survey got submitted. Language Id will be saved under SurveyParticipant__c object with the field name Language__c.



In order to access check the same in report builder, select "Survey Participant" object and the field names are "Language__c"(language id) and "Language Name"(language name).
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AWESOME! This is exactly what I was looking for. Thank you Raja!

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