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Creating a report showing your NPS

  • 9 December 2020
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jnoble100
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Hi guys. We’ve set up our first NPS survey using Journey Orchestrator and it’s gone out today and results coming back and showing in the analytics - which is great.

 

I was looking to set up a report showing the score for this survey but can’t figure out how to do it - using a widget for the score.  Any tips and pointers?

 

And question (2) - one of the people surveyed, doesn’t want to respond. My reminder email is due to go out through the program in 5 days. How can I exclude this particular person from the reminder?

 

Thanks

 

Jason

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Best answer by nitisha_rathi 18 December 2020, 10:42

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sai_ram
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@jnoble100 sorry for the delay here. I find a way to do this and get back to you. Thanks for writing it here.

sai_ram
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@jnoble100 There is an NPS Reporting Solution in Sightline Vault. 

Please go through this article for more information. Please let me know if you need any help. Always welcome to ask!!!

nitisha_rathi
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@jnoble100 You can view the survey responses in NPS analytics page or you can create a report and add it to dashboard.

To remove the participants, you can delete them from the participants list and they will be knocked-off the program.

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