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can a response to a survey question trigger a mandatory question?

  • 7 September 2021
  • 2 replies
  • 10 views

We have a required question in a survey that has 5 selectable responses:

  • Very Easy
  • Easy
  • Neither Easy nor Difficult
  • Difficult
  • Very Difficult

If the user selects either “Difficult” or “Very Difficult” we would like to trigger a specific, “required” question that is not visible unless the user selects difficult or very difficult, is this possible? 

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Best answer by richa_bala 15 September 2021, 14:34

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2 replies

Userlevel 4

Hello @cterry_cpaglobal, thank you for your post. I am looping in our Product Manager to check the possibility and let you know. 

 

Userlevel 4

Hi @cterry_cpaglobal, yes this should be possible for you to do through Gainsight surveys. You can do so by adding display logic on the second question (and set the conditions accordingly) and marking it ‘required’. Please let us know if you need additional help with this. 

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