I'm trying to add some "explanation text" to the top of a survey: Since signing on as a customer, you’ve been working with our customer team (Customer Success Manager + Technical Lead) to get the product configured. We’d love to hear about your experience with that ‘onboarding process’.I can't figure out how to add it, however. I tried adding a section header, but it's limited to 200 characters. I tried adding two section headers in a row, but only the second section header ends up displayed.Anyone have bright ideas! I can get around it for now by cropping it down to 200 characters, but that's sort of a silly thing to have to do.

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Add no-question text block to survey

7 years ago
10 October 2016
3 replies
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Userlevel 7

+6

seth
Gainsight Employee: ACE
548 replies

I'm trying to add some "explanation text" to the top of a survey:

Since signing on as a customer, you’ve been working with our customer team (Customer Success Manager + Technical Lead) to get the product configured. We’d love to hear about your experience with that ‘onboarding process’.

I can't figure out how to add it, however.

I tried adding a section header, but it's limited to 200 characters.
I tried adding two section headers in a row, but only the second section header ends up displayed.

Anyone have bright ideas! I can get around it for now by cropping it down to 200 characters, but that's sort of a silly thing to have to do.

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Best answer by andy_sackley 11 October 2016, 00:20

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3 replies

andy_sackley
Registered User
16 replies
7 years ago
11 October 2016
Answer

Have you tried 'Description' in the Survey Properties. I actually have my survey intro defined there (rather than in the survey itself). My intro is only 188 chars, so not sure if there is a similar 200 char limit on that too - but may be worth trying!