Updates and announcements from our Support Department
- 8 Posts
- 8 Replies
Please be aware of the following dates where you may see a delayed response from the Support team. In addition to scheduled holidays in May, our team has been affected by the Covid-19 crisis, which may cause delays in non-urgent issues. Our thoughts are with our teammates in India while they take...
UPDATE: We have fixed this issue for all instances We wanted to make you aware of an issue that affects timeline entries synced from the Gmail Plugin. Currently, the HTML code from the email is getting added to the timeline entry, making it difficult to read. This is happening on all versions of t...
Hi,My CSM team is adding their activities to time line and some would like to tie those entries to CTAs. However, they dont appear to have the ability to link their CTA’s to the Timeline entries or vice versa. Is there a way to do this or is this on your roadmap?
Hi,I have made a report using data designer and need to add global filter to the dashboard it is being added to.Though I have fetched the fields on which i need filter and that too of the same data type as that of the reference field mapped to but still i am not able to see my field while mapping in...
Please be aware that we have a couple dates in October where you will see live chat closed, and delayed responses on Low/Normal tickets: Friday, October 15 Monday, October 25Thanks for your understanding while our team celebrates Vijayadashami and takes some needed time off.
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