Support Operating Hours - May 2021

  • 12 May 2021
  • 1 reply
  • 29 views

Userlevel 4

Please be aware of the following dates where you may see a delayed response from the Support team.  In addition to scheduled holidays in May, our team has been affected by the Covid-19 crisis, which may cause delays in non-urgent issues.  Our thoughts are with our teammates in India while they take time to focus on their health and safety.

  • Thursday, May 13:
    • Live chat disabled
    • Delayed response time on non-urgent issues
    • No change in phone, email & portal ticket submission
    • Staffed 24 hours, but agents only working high severity cases
  • Friday, May 14:
    • Live chat disabled
    • Delayed response time on non-urgent issues
    • No change in phone, email & portal ticket submission
    • Staffed 24 hours, but agents only working high severity cases
  • Friday, May 28:
    • Modified live chat hours
      • ​​​​​​​10:30am-5:00pm CST
  • Monday, May 31
    • Live chat & phone support (US hours only) disabled
    • Delayed response time on non-urgent issues
    • Staffed 24 hours, but agents only working high severity cases

As a reminder, you can submit support cases through the portal, following the guide here


1 reply

Userlevel 7
Badge +2

Bumping this to the top for more visibility on dates(Friday, May 28 and Monday, May 31). Expect a delay response from the Support team.

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