Training &amp; Certification

Gainsight Admins looking to excel in program creation for Journey Orchestrator. We have some exciting news for you. Introducing the Redesigned Advanced Program - NXT The course explains how admins can build and manage the Advanced Program in Journey Orchestrator. The Advanced Program enables you to create advanced programs more efficiently. It offers a simplified process and adds flexibility. Please note, the Query builder section has now been added to the Redesigned Advanced Program - NXT course. Happy reading and exploring.

Explore Advanced Programs to Enhance Your JO Program Knowledge

1 month ago

Sharon BokShoshin

As your business increasingly recognizes the pivotal role of customer success in sustaining growth, establishing a robust CS Ops function becomes more and more important. Whether you're a seasoned professional venturing into a new territory or a visionary leader initiating a CS Ops function from scratch, don't miss this webinar on Jan. 16 at noon ET where we will discuss the 5 crucial steps that can help you set the foundation for a thriving CS Ops function. Register here: https://lnkd.in/gBxq2jbN

Jan. 16 Webinar: 5 Must-Take Steps when Pioneering a CS Ops Function

1 month ago

WayneVeteran Rookie

I’ve seen this request a few different times on slack recently and I always suggest doing the API/URL trick but it seems to always intimidate people so I figured I’d write a guide. Note: This is for when you want a full list of your option GSIDs and can’t source them in a report due to not all of them being picked. You will need to GSID of your dropdown/multi select you are looking to get the options of. 3-4 ways of doing this Inspect Page - You can go to the dropdown list inside Drop downs inside Data Management, right click the list and inspect page. The GSID is on the right side for its row and/or for the url, which is the url when you click on it Go to the Dropdown where you see the options and get the GSID from the URL Call the API and Read the JSON, this retrieves all your Dropdowns and Multi Selects and returns their GSIDs Endpoint URL: https://YOUR_COMPANY_URL.gainsightcloud.com/v1/api/picklist/categories HTTP Method: GET Al

Sourcing GSIDs for Dropdowns and Multi Select and their Options

2 months ago

jgasparroGainsight Employee: Rookie

We are thrilled to announce the launch of our latest eLearning curriculum available on Pulse+: "Getting Started with Digital Customer Success." In response to the rapidly evolving landscape of customer success, this comprehensive program is designed to equip you with the skills and knowledge needed to thrive in the digital age.Course Highlights: Introduction to Digital Customer Success: Define Digital Customer Success and distinguish it from traditional Customer Success. Identify the pillars of durable growth. Leveraging Digital Customer Success for Growth: Explore how Digital Customer Success (DCS) can scale operations and provide added value. Uncover strategies for sustainable growth through DCS. Start the Journey With a Proactive Approach: Learn to plan, organize, and launch proactive digital strategies. Make a seamless transition to Digital Customer Success motions. The Path to Personalization: Explore techniques to create personalized user journeys for enhanced customer

🚀 Exciting News for Pulse+ Subscribers! New eLearning Curriculum and Skills Badge on Digital Customer Success

2 months ago

lila_meyerGainsight Employee: Grand Slammer

The Gainsight Education team is hosting a variety of instructor-led training events in the next several months, and hopes to see you in class! Below is also a round up of recently published free training resources to help you up level your CS skills, and Gainsight product knowledge.Upcoming EventsGainsight PX Instructor-Led Training: July 25th - 27th (free webinar) Gainsight & Northpass: Pairing Customer Success With Customer Education: July 26th Gainsight CS Admin Level 2 Prep Course: August 16th coupon for 10% off level2prepcourse-10 Gainsight Admin Instructor-Led Training: Aug. 28th - Sept. 1st Adv. Admin Workshop: Sept. 25 - 28th coupon for 10% off advadminworkshop-10 Recently published free elearning courses:Updated CS Horizon Rules training Webinar recording: How to Build and Advance Your Career in CS Ops New DigitalHub Knowledge Base, Ideation, Gamification, Creating & Moderating Content, Structure, Content & Permissions training New PX Custom Events & Global C

Upcoming Training Events & New Resources

1951

3 months ago

smarepalliGainsight Employee: Rookie

Congratulations to the Gainsight Admins and End Users who earned the top score on our customer and internal leaderboard during November!Gainsight certifications are designed to validate understanding of the core concepts and demonstrate your skills are up to date with innovations across the Gainsight platform. You can find more information about the topics covered, retake policy, etc. on the certification page on Gainsight University. Will you make it on our leaderboard in December? If you do, you’ll earn some swag. Take the certifications today! November LeaderboardLevel 3 Admin Certification:@suryakalag (Customer) Dattasai Akula (Gainster)Level 2 Admin Certification - Reports & Dashboards:@lautenjk (Customer) Bhavya Kukreja (Gainster)Level 2 Admin Certification - Journey Orchestrator:@Ester.Memoli (Customer) @Brayden (Gainster)Level 1 Admin Certification:@angkorwat (Customer) Madhumitha Valluri (Gainster)Gainsight End User Certification:Stephen Morash (Customer) @T

Gainsight Certification Leaderboard Winners - November 2023

301

3 months ago

smarepalliGainsight Employee: Rookie

Congratulations to the Gainsight Admins and End Users who earned the top score on our customer and internal leaderboard during October!Gainsight certifications are designed to validate understanding of the core concepts and demonstrate your skills are up to date with innovations across the Gainsight platform. You can find more information about the topics covered, retake policy, etc. on the certification page on Gainsight University. Will you make it on our leaderboard in November? If you do, you’ll earn some swag. Take the certifications today! October LeaderboardLevel 3 Admin Certification:@clayfloyd (Customer) @Peddi Raju Gadi (Gainster)Level 2 Admin Certification - Reports & Dashboards:@Sripamidi (Customer) Kerry Shearer (Gainster)Level 2 Admin Certification - Journey Orchestrator:@zachlinebaugh1 (Customer) @Anusha Marada (Gainster)Level 1 Admin Certification:@prestondemaria (Customer) @Sanchita (Gainster)Gainsight End User Certification:Cindy Jiang (Customer) @Bra

Gainsight Certification Leaderboard Winners - October 2023

822

lila_meyerGainsight Employee: Grand Slammer

It’s Halloween in the US today, so it’s a good time for a scary good deal! 😉We have just a handful of instructor-led hands-on training events remaining before we turn the page to 2024. To celebrate the beginning of the holiday season, we’re happy to offer a 50% off discount on the following courses (calendar and registration here):New Admin Training: Nov. 13 - Nov. 17 (US), and Nov. 27 - Dec. 1 (EMEA) Level 2 Admin Training Preparation and Certification: Nov. 8th New PX User Training: Nov. 7 - Nov. 9Join us for live training one last time before the end of year and use the code endofyear-ilt50 to receive 50% off any of the above courses! (Good for a la carte courses as well as bundles.)

End of Year Training Discount Offer

810

lila_meyerGainsight Employee: Grand Slammer

Travis Morgan’s trail moniker might be Lone Wolf, but his knack for exploring uncharted territory is balanced by a deep appreciation for community. When I spoke to @tmorgan, he was fresh off the Centennial Trail in South Dakota where he led two companions on a 125 mile hike. Two years earlier he took his first long solo hike. On this occasion, he delighted in the opportunity to partake in the collective labor, collaborative problem-solving, and the shared pleasures of immersing himself in nature alongside like-minded individuals. Similarly, Travis started his stint at Netsmart as a team of one in CS Ops, but has since helped train others to take on Journey Orchestrator and Reporting responsibilities. He’s also gone from launching Gainsight 2.5 years ago and feeling a little isolated, to finding connection and resources within the broader CS Ops community. Tune in to hear more about Travis’s journey from Oracle project management, to Dir Ops for a multi-campus church, to his current rol

Gainsight Admin Interview: Travis Morgan - Communing with Nature

520

lila_meyerGainsight Employee: Grand Slammer

It’s that time of year where we’re gathering ideas for new Gainsight Admin training to build and/or offer in the coming year, and we want to hear from you! We’re open to any level or topic, and it could be elearning or hands-on instructor-led. If you have ideas for other products or roles, feel free to share those too.The more specific your suggestion, the better! For example, if you want more training on Rules Engine, tell us what area exactly or the types of use cases that would be valuable to you.Please add your suggestions in the comments below, so others can add to or +1 them!

Gainsight Admin Training Requests?

17810

jgasparroGainsight Employee: Rookie

Congratulations to the Gainsight Admins and End Users who earned the top score on our customer and internal leaderboard during the month of May!Gainsight certifications are designed to validate understanding of the core concepts and demonstrate your skills are up to date with innovations across the Gainsight platform. You can find more information about the topics covered, retake policy, etc. on the certification page on Gainsight University. Will you make it on our leaderboard in June? If you do, you’ll earn some swag. Take the certifications today! Level 3 Admin Certification:Pedro Gonzalez Adolfi (customer)Level 2 Admin Certification - Reports & Dashboards:@priscilla.torres (customer) Peddi Raju Gadi (Gainster)Level 2 Admin Certification - Journey Orchestrator:@kellyrogers98 (customer) @sdoty (Gainster)Level 1 Admin Certification:@jodell (customer) @sakshibansod (Gainster)Gainsight End User Certification:Matthew Spencer (customer) @smuthiah (Gainster) Note: If test takers a

Gainsight Certification Leaderboard Winners - May 2023

smarepalliGainsight Employee: Rookie

Congratulations to the Gainsight Admins and End Users who earned the top score on our customer and internal leaderboard during August and September!Gainsight certifications are designed to validate understanding of the core concepts and demonstrate your skills are up to date with innovations across the Gainsight platform. You can find more information about the topics covered, retake policy, etc. on the certification page on Gainsight University. Will you make it on our leaderboard in October? If you do, you’ll earn some swag. Take the certifications today! August LeaderboardLevel 3 Admin Certification:@amanda.edmonds (Customer) @Uday SR (Gainster)Level 2 Admin Certification - Reports & Dashboards:@chelseahopkins (Customer) Benjiman Skinner (Gainster)Level 2 Admin Certification - Journey Orchestrator:@ahollen (Customer) @nrnkumar (Gainster)Level 1 Admin Certification:Milla Zinsser (Customer) @Abhigyan (Gainster)Gainsight End User Certification:@Beatriz (Customer) @Abhishek Choudha

Gainsight Certification Leaderboard Winners - August & September 2023

392

jgasparroGainsight Employee: Rookie

Are you a Gainsight PX enthusiast, using the application to drive product success? Or, perhaps you aspire to to learn more about Gainsight PX software? We've got exciting news for you!Introducing the Gainsight PX Certificate - Your Pathway to Mastery! 🎓 Why You Need the Gainsight PX Certificate: 🎓🌐 Enhanced Expertise: Elevate your Gainsight PX skills and expertise to the next level, giving you a competitive edge. 🏆 Recognition: Gain tangible recognition for your knowledge and technical skills with a badge that can be shared on LinkedIn. 💡 Unlock Career Opportunities: Open doors to exciting career opportunities in companies that leverage Gainsight PX, or stand out in your current role. 📈 Boost Your Confidence: Confidence grows with competence. With the Gainsight PX Certificate, you'll feel more empowered in your product experience journey.🚀 Elevate your career. Gain recognition. Master Gainsight PX. Enroll today! 🔥

🌟 Elevate Your Gainsight PX Expertise with the Gainsight PX Certificate! 🚀

swethaRegistered User

In Gainsight admin level exam, can you please provide the information about the number of questions (topic and how many questions) allotted to each topic?

About gainsight admin level 1 exam

swethaRegistered User

Regarding Regarding Gainsight Associate Admin Certificate: Level 1, there are a total of 3 attempts allowed. The gap between the first attempt and the second attempt is a minimum of 24 hours. Could you please provide information on what the maximum gap duration is?

Regarding Gainsight Associate Admin Certificate: Level 1

GainsightGSRegistered User

Hello Gainsight Community,I'm seeking access to the Gainsight Training Environment and kindly ask for the necessary credentials. This will allow me to gain practical experience and deepen my understanding of the Gainsight platform.I have a Gainsight Community account under the username GainsightGS. I already filled Google form for the same on 12th June’23 but credentials not yet received. I appreciate any assistance in obtaining the Training Environment access.Thank you,Gitanjalee.

Requesting Gainsight Training Environment Credentials

7 months ago

Sharon BokShoshin

Register today for nCloud Integrators upcoming Office Hour on Aug. 30 at 12 p.m. noon ET, where you can get all of your burning questions answered about Gainsight's Horizon Rules Engine. Recent updates make it even easier for Gainsight Administrators to understand rules and effortlessly create, load, and analyze data in Gainsight objects. Secure your spot today by registering using the link below.Registration Link: nCloud Integrators Office Hour on Gainsight's Horizon Rules Engine (google.com)

Horizon Rules Engine Office Hour Aug. 30

smarepalliGainsight Employee: Rookie

Congratulations to the Gainsight Admins and End Users who earned the top score on our customer and internal leaderboard during the month of July!Gainsight certifications are designed to validate understanding of the core concepts and demonstrate your skills are up to date with innovations across the Gainsight platform. You can find more information about the topics covered, retake policy, etc. on the certification page on Gainsight University. Will you make it on our leaderboard in August? If you do, you’ll earn some swag. Take the certifications today! Level 3 Admin Certification:Kumari Varsha Singh (Customer) @kgodisela (Gainster)Level 2 Admin Certification - Reports & Dashboards:@Pooja B (Customer) @jfitzhenry (Gainster)Level 2 Admin Certification - Journey Orchestrator:Tyler Watson (Customer) @hemanth_kalidindi (Gainster)Level 1 Admin Certification:Anusha Singanamalla (Customer) @Psingh08 (Gainster)Gainsight End User Certification:Kaitlyn Larson (Customer) @K_C_ (Gainster)

Gainsight Certification Leaderboard Winners - July 2023

320

lila_meyerGainsight Employee: Grand Slammer

Victoria Barry @victoria_peeker_barry just started a new position as Director of CS Ops, so I was lucky to sit down with her recently to discuss her journey into CS Ops, and her perspective on some of the latest trends!Check out the video below to hear more about how:CS Ops is a cross functional role; you have the opportunity to partner with lots of different teams across your organization Leveraging Gainsight means there’s always a chance to evolve and innovate due to ongoing product enhancements and your company’s need to rollout the next set of workflows Digitization in CS is about figuring how the CS team can provide a personal touch but in a 1:many or digitized way ChatGPT is great for drafting email templates, but she’s also excited about AI tools for assessing customer sentiment more frequently than NPS surveys But I saved my favorite tip for last: “Success is when the rest of the company is looking at CSM data in Gainsight.” 😍

Gainsight Admin Interview: Victoria Barry - Defining Success

1170

lila_meyerGainsight Employee: Grand Slammer

Are you looking to hone your skills in Customer Success Operations? Or, is your organization thinking about how to stand up a new CS Ops function? Gainsight’s industry-recognized Pulse+ subscription now includes training and certification for those who are new or looking to up level their CS Ops skills. You'll learn from CS experts and gain access to a comprehensive curriculum that covers everything from the lifecycle of a CS Ops journey, to optimizing the tech stack and tooling, to data analysis and insights.The Customer Success Operations Certified Professional Learning Path covers: Elements of CS Ops: Building the Elements Triangle Lifecycle of a CS Ops Journey Customer Success Strategy Outcomes for CS Ops: Early Stages Outcomes for CS Ops: Mature Organizations Defining Process, Roles, and Responsibilities Optimizing Tech Stack and Tooling Working with Data and Analysis Composing Your Own Operating Rhythms CS Ops: Change Management CS Enablement How CS Ops Cont

Customer Success Operations Training & Certification Available Now!

9289

lila_meyerGainsight Employee: Grand Slammer

Gainsight is proud to be the first in the industry to offer a new training course and certification dedicated specifically to Customer Success Operations. The course is designed to support your organization in standing up a new CS Ops function, or accelerate your current efforts! To help your team standardize and systematically promote success with your end customers, we’ve included frameworks, templates, and best practices that you can immediately apply to your business.We partnered with seasoned CS Ops professionals to develop the program, and we’re thrilled to feature a variety of voices in the curriculum, including @matthew_lind @seth @edgar_ramirez @emiliadanzica and @sonamdabholkar. The new course is part of Gainsight’s Pulse+ training and certification program and will be available on May 1st. If you don’t have a subscription yet, now is the time to check out our industry recognized program featuring professional development for CSMs, CS Leaders, and now CS Ops!To hear more abou

Coming Soon - New Customer Success Operations Training & Certification!

102319

jgasparroGainsight Employee: Rookie

Congratulations to the Gainsight Admins and End Users who earned the top score on our customer and internal leaderboard during the month of June!Gainsight certifications are designed to validate understanding of the core concepts and demonstrate your skills are up to date with innovations across the Gainsight platform. You can find more information about the topics covered, retake policy, etc. on the certification page on Gainsight University. Will you make it on our leaderboard in July? If you do, you’ll earn some swag. Take the certifications today! Level 3 Admin Certification:Suanga Sisodia (customer) @ElleShutty (Gainster)Level 2 Admin Certification - Reports & Dashboards:@kieston (customer) Eskala Manoj Kumar (Gainster)Level 2 Admin Certification - Journey Orchestrator:Jessica Tang (customer)Level 1 Admin Certification:Suanga Sisodia (customer) Navin Udiaver (Gainster)Gainsight End User Certification:Jill White (customer) Satyapriya Gangumolu (Gainster)

Gainsight Certification Leaderboard Winners - June 2023

jgasparroGainsight Employee: Rookie

Calling all Gainsight Admins! We’ve released a great new resource that can help take your Gainsight administration skills further. We've selected several core capabilities for practice that will help you build the muscles required to be a successful Gainsight Administrator. This new workbook of exercises are based on processes and workflows that real-world admins have been asked to build. With this workbook, you’ll be able to practice:Triggering CTAs Refining Your C360 & Timeline Setup Building a Health Score Data and Reporting Managing Users Journey Orchestrator Simple Programs Creating and Sending NPS Surveys using JO Rules Engine TroubleshootingCheck it out today!Gainsight Administrator Practice Exercises

NEW! Practice Exercises for Gainsight Admins

lila_meyerGainsight Employee: Grand Slammer

Today, we launched a new short CS skills course on Gainsight's Durable Growth Playbook, designed to empower CS professionals to prevent surprise customer churn, boost product adoption, and keep customer success outcomes at the forefront. The best part is the course is available for FREE! 😉 Link to course for current Pulse+ subscribers Link to course for everyone elseAfter completing the course, you’ll receive an email offer from Credly.com with your digital badge. Share it on LinkedIn, and let others know about this training!And if you like this course, check out the rest of the CS training and certifications in our Pulse+ training program. Check it out and let me know what you think! 💡

New - Durable Growth Playbook Training

360

Sharon BokShoshin

Join us for an online Office Hour on July 27 at noon ET to discuss best practices, use cases, and strategy for the training and enablement of your end users in Gainsight. We will answer your questions and share practical tips to help you develop a successful strategy that drives results. Don't miss this opportunity to enhance your team's performance. Link to register:https://lnkd.in/dkvHjFmE

Office Hour July 27: End-User Training & Enablement