Share Industry Knowledge
Share and learn industry best practices based on specific job functions
Please use this blog post as a place to discuss your thoughts on the sessions and topics covered in the track 'Scaling Massively with Digital Engagement'. What did you find the most inspiring?DescriptionDigital-first is the preferred way that most customers want to engage, and digital engagement is the only way to ensure no customers are ever ignored. Learn from customer success, product, and community experts on the best strategies to engage your customers and your community in personalized yet highly scalable ways.
I feel you. I’m already missing the moments we had together -- learning, having fun, and just enjoying each others’ company!So, Instead of waiting around for another year of Pulse to happen, let’s recreate them here by sharing our favorite moments from it.It could be anything like:An ‘aha moment’ that you’ve taken back to your work Your favorite moment at the Puppy booth A new friend(s) you made at Pulse Which of our snacks you loved The funniest moment you can remember Your highlights from the virtual experience A session that made you laugh and learn at the same time Share a word of appreciation to someoneI’m sharing my favorite ones below! 👇Let’s share and revisit our favorites!
#Pulse2022 Get creative on social✅ You Need to be Registered on this Community to participate So who’s the most social of us all? Share your #Pulse2022 moments on your social channels & the user with the highest social activity wins! Some clues to getting ahead in the game like @Revant_Amingad on LinkedIn & @Alex Farmer on Twitter 🔥: Share your thoughts, insights & takeaways! Take us on your Pulse peak moments! Rules for participation:You must be a registered user on this community Share a quick Quote from the sessions, post a selfie or a screenshot of a slide that rings a bell on any of your fav social platform and don’t forget to tag it with #Pulse2022 Bonus for those who participate in any of the All About Pulse conversations and then share 🙌🏼💥 We will be featuring our #Pulse2022 Social Rockstars after Pulse 💥 🔇In-person or virtual, you can continue to be a part of Pulse conversations everywhere!
🌟Presenting the Social Rockstars🌟🥁 Drumroll please 🥁 Thank you for the amazing participation everyone! Phew! It was a tough one with so many amazing insights and moments shared.💡All our social sharing spaces were buzzing with notifications! 🐝 Here are the folks that created the highest #Pulse2022 social storm🌪:@Naquiyah capturing her #Pulse2022 moments in a video @matthew_lind giving us a glimpse into the Matthew Lind Hall of Fame @ewilliams510’s detailed highlights from #Pulse2022...and other folks who have taken it beyond and kept the community engaged 🔥:@LizLee2022 ‘s valuable post on value milestones @sgage ‘s detailed session takeaways @SeanDonnelly sharing crisp pointers from the Digital Journey session The Pulse app was on fire too and @edleguizamo was the gamification rockstar on there! Congratulations to all our Social Rockstars! ⭐ - - - - - - - - 🚨Psst, We’d still love to see your Pulse Party Pics here & continue to learn more from your session takeaways too!
🔥This is your go-to space for that 1 epic Pulse Party🔥 Please use this space to save all the fun moments -- enjoyable, blurry, candid, posed - however you like it! 📸 You could:Share a selfie in your party outfit Tell us something about your look for the party Add in a fun caption to the picture(s) Your posse posing the letters PULSE Compliment looks of others in the comments Show us some of your best moves at the party and more…💥 Some moves i personally recommend 💥 Let’s gooooo! 🎵
The following was written after the first day of Pulse 2022. I was asked by a couple of folks at Gainsight to share it here in the Community, so here we go :)————I'm sitting on a hotel balcony in San Francisco, overlooking a swimming pool. The air is crisp, the sky is clear. Why am I here, and not my home in British Columbia, Canada?The Zapier Community won a Gainsight GameChanger award, for Outstanding Community (we use inSided, a platform Gainsight acquired earlier this year).It's a team award, but only one of us could come to the Pulse conference. That person is me :)Ok, Now...the Pulse ConferenceI haven't been to too many conferences, but I gotta say that this one's done well! Today was Day 1 (it wraps up tomorrow) and I've got nothing but positive things to say.1) The Kick-Off KeynoteLights, music, enthusiasm, a panel of awesome speakers, and a Ted Lasso-inspired pre-recorded intro video starring various Gainsight employees. What more could you ask for?2) The SessionsSo many great
Please use this blog post as a place to discuss your thoughts on the sessions and topics covered in the track 'Driving Growth Cross-Functionally And Community-wide'. What did you find the most inspiring?DescriptionCross-functional priorities such as driving product adoption, increasing net-revenue retention, improving customer satisfaction, and driving advocacy need a unified approach across multiple teams in your company. It also requires effective digital engagement with your customer community. Hear from experts who will share their lessons on how to achieve this unified approach.
Can you believe we are just over a week away from Pulse? Not sure about you, but I’m FIRED UP for thousands of professionals in Customer Success, Product, and Community from across the world to learn, celebrate, share, and have fun in our own unique way.It’s been a popular request to meet other customers just like you and we wanted to create a space for you to set up some in person networking opportunities! Comment on this post with your interest area (Example; Digital lead CS, Community management. etc.) to meet folks who are trying to solve a problem just like you! If you have any questions, please reach out! CaraCustomer Advocacy Manager @ Gainsight P.s. Comment on post to continue to meet in person after Pulse. Let's form local user groups from your area if there are enough people interested.
🛑STOP READING THIS if don't care about #value for your company or your customers. This won't be helpful. 🛑If you do care, this post will revolutionize how you think about value delivery. Who has encountered the following:1) A company thinks they are customer-centric but aren't (we all know or work for these companies)😬 2) Unconsciously or consciously tracking value delivery exclusively for the customer which has led to a "Yes" culture (hint: a party is missing here)3) An uphill battle proving the value of CS 🌋That's why we need... 🤩Value Milestones🤩#ValueMilestones: the intersection where vendor and customer BOTH realize value.By focusing on Value Milestones we remove the polarization of the industry that companies are either customer-centric or not. A #profitable middle ground is created where companies are able to focus on mutual value realization. 💰This is why focusing on Value Milestones (where both parties see value) is the next evolution in Customer Success strategies.If y
Please use this blog post as a place to discuss your thoughts on the sessions and topics covered in the track 'Turning CS Ops into a Strategic Advantage'. What did you find the most inspiring?DescriptionHear from CS Operations experts as they share best practices on a range of topics including building a CS Operations function, developing your post-sales operations strategy and roadmap, maturing and scaling your CS strategy to drive efficient growth.
There is so much to learn & share at Pulse! 🙌Please use this space to share your favorite insights and reactions you have taken away from any of the sessions.You never know who it helps :) P.S. You could tag the speaker or the track leader & give them a chance to directly know what you learned from their session!
Please use this blog post as a place to discuss your thoughts on the sessions and topics covered in the track 'Success with Product-led Strategies'. What did you find the most inspiring?DescriptionJoin us for a full day of content intended to cover multiple product-led strategies that are being embraced by product leaders at multiple companies. Get inspired by some of the brightest minds in product who are using product analytics, in-product engagement, and community engagement to generate pipeline, acquire customers, drive adoption and expansion, and influence roadmap strategy.
Hello and welcome to the online community for Pulse⚜️ All About Pulse ⚜️ 🎫 Everybody’s got a seat here, Subscribe to this Pulse sub-community and let’s get started! How Pulse startedThe very roots of the industry’s biggest Customer Success conference has always been this idea of nurturing and bringing up a global CS Community.In @nick_mehta’s own wordsPulse grew up not as a “user conference” or a “product event” but as some mix of reunion / revival / therapy session for all of the people in customer success who could, once a year, finally have someone to sit with at lunch. So here we are to:Meet who else is attending PULSE this year with us? What have they been talking about on the Gamechangers community? Maybe we could try to make sense of Track discussions together? Maybe we could sync right here to grab some lunch in the session-breaks?This is the place for all of that to happen.
Please use this blog post as a place to discuss your thoughts on the sessions and topics covered in the track 'Human-First Leadership'. What did you find the most inspiring?DescriptionWe strive to be living proof that you can win in business while being human first. In this track, learn how to navigate career changes and transitions, our experts will discuss how to be a leader and build a strong community, and so much more! Let’s talk about how we can bring humanity back into this technology-driven world.
Please use this blog post as a place to discuss your thoughts on the sessions and topics covered on the topics covered in our three keynotes.What did you find the most inspiring? DescriptionDuring the day 1 opening keynote you'll uncover trends in Customer Success and Product, hear from business management expert Geoffrey Moore, and catch panels of CPOs, CROs, and CEOs.On day 2, the product team will unveil incredible product enhancements that change the game of customer-centricity.We'll close day 2 with a fireside chat with the CEO of Box, a panel conversation with Community leaders, and a surprise keynote speaker!
It's about #Delivery NOT #DelightingAsk yourself the following and I guarantee you'll be changed forever!1. How many times have you received poor service? 😤2. How many times have you received exceptional service? 🤩3. How many companies try to delight their customers? 🧐🤯🤯🤯 I'm going to guess the poor service outweighs the exceptional service but everyone tries to delight customers. The numbers don't add up and they don't lie. Forget about delighting customers until you have the best possible delivery 🤯🤯🤯Gainsight is delightful because the CEO, Nick Mehta, has a stellar LI presence but 50% YOY growth last year is a result of delivering on their promise of higher #netretentionrate and #productadoption 😘 (cough #pulse2022 cough).It's delightful when a shooting unicorn flies across the screen when a task is completed in Asana but customers increased their spend by over $50k by 102% in the first quarter 📈 because they deliver on the ability to organize, share, and track projects e
Please use this blog post as a place to discuss your thoughts on the sessions and topics covered in the track 'Managing Enterprise Complexity and Scale'. What did you find the most inspiring?DescriptionHear from leaders who will reveal how they overcame the challenges of improving adoption and retention at large multi-product, geographically distributed enterprises with multiple stakeholders and massive user communities.
Please use this blog post as a place to discuss your thoughts on the sessions and topics covered in the track 'Vertical Industry Perspectives'. What topics or sessions have you most excited?DescriptionDifferent industries have different approaches to driving adoption and delivering valuable outcomes for customers. In this track, learn from innovative companies across a diverse set of industries and business models that have unique approaches to delivering superior customer experiences, ensuring customers are seeing value, and growing customer revenue.
Please use this blog post as a place to discuss your thoughts on the sessions and topics covered in the track 'Starting Simple and Winning Fast'. What did you find the most inspiring?DescriptionIf you are just getting started on your customer success journey, or exploring ways to simplify product onboarding or adoption, this track is for you. Hear from experts and peers on how to get started fast and stay laser focused on delivering valuable outcomes in weeks, not months.
Please use this blog post as a place to discuss your thoughts on the sessions and topics covered in the track 'Growing and Optimizing Net Revenue Retention'. What did you find the most inspiring?DescriptionNet Revenue Retention is not just a customer success metric. It is now a metric that drives company valuations and market cap. Hear from leaders who will provide tips on how to plan and execute cross-functionally to improve NRR.
Here’s a collection of all catch-ups happening at Pulse. Just comment on the relevant post to join or propose meetups, or even tag along with someone for the Pulse party. 🙋🏾 ---------------More at All About Pulse...🙌🏽🚨Choose the track of your choice and leave a question/comment, before, after or during any sessions.🚨Whether you are attending Pulse in-person or virtual, engage in all things social at Pulse.
Jump to the on-going Track to leave a comment or a question anytime before, after or during the session.Also, watch out for QR codes displayed at the venue to scan and jump to these tracks real time. #PulseEU tracks:#Pulse2022 USA tracks: ---------------More at All About Pulse...🙌🏽🚨Join all the catch-ups happening at Pulse.🚨Whether you are attending Pulse in-person or virtual, engage in all things social at Pulse.
Ready to test your level of Gainsight technical geekery? Grab a friend (or it’s best with a group!) and your iPhone, and show off all that hard-earned knowledge!(You will also prove your technical skill by installing this app, because this process is crazy.)Download the free “Phrase Party Lite” app. (The original “Heads Up” app from Ellen Degeneres costs real money to download. 🙅) Download the Gainsight Admin Edition file Click the blue arrow icon, then ‘Downloads’ Select the Phrase Party file Click the “Share” icon in the top right Select Phrase Party You did it! 🎉 🏆 Game on! The app may ask for camera/mic access. You can deny both. Choose a Game Mode in the top right. We recommend Party Heads! (Party Heads how-to video) Scroll the horizontal Category bar to find Custom at the end
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