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Search: "survey"

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ccampbell Shoshin

Is there a way to customize a PX survey to include three options, like the one Gainsight is using?
Solved

We want to ask our users how they like certain features, and we were hoping to do exactly what Gainsight is doing at the bottom of their own forum content, like this:Is there a way to set this up that I’m missing? We want the three options, not just a boolean.

PX / PX Discussions
41 2
C
Rank
1 month ago
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kleasure Gainsight Rookie

Surveys- adding disclaimer to use positive feedback
Solved

Hi there,We’re thinking of adding in a disclaimer at the end of our next CSAT or NPS survey, something like “by participating in this survey you agree to letting our marketing use your response in any promotional materials.”Does anyone have any examples of this? Just looking to get ideas on some con...

CS / Surveys & NPS
46 1
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2 months ago
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anna_james Shoshin

Adding out of the box tokens to playbooks
Question

My company is moving to Medallia to send out Customer Surveys. I’m currently working on a project with our SFDC developers to bring the survey data into Gainsight and to follow up with the customer on survey feedback - this will be achieved by creating a program in JO, with an email to alert the CSM...

CS / Cockpit & Playbooks
17 0
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4 days ago
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swen Shoshin

Survey: Progress Bar / change or remove the numbering of questions
No Status

Hello,   in order to inform the participant of a survey the progress, it would be great to either have a progress bar or to be able to change or remove the default numbering. This applies in specific for multi-page surveys. The advantage is that they will be able to see when they approx. will be fin...

CS / CS Ideas
9 0
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7 days ago
Rank
nicole_mendonca_6a33dc Shoshin

The option for a "back" button in the Surveys.
Implemented

Currently in the Survey tool, the end recipient is unable to go "back" a page once they select "Next" page. Would love to have the option in case the end recipient needs to go back and edit/add/remove something. 

CS / CS Ideas
48 9
Rank
1 month ago
V
Rank
vinh5 Shoshin

Capturing internal data from CSM for handoff
Question

We are wanting to have our CSMs fill out an internal questionnaire/survey when it is time for them to transition to the renewal team.    IDEA 1: Our initial thought was an Activity Timeline post with a task assigned to the RM, but the questionnaire would have multi-select picklists - this is not pos...

CS / CS Best Practices
36 2
V
Rank
1 month ago

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