Topics started by carsten_schuetz

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carsten_schuetz
carsten_schuetzRegistered User
asked in Customer Success Best Practices

Dedicated CSM for multi-national, multi-business-unit Enterprises

Hi Community,I was wondering if there are any best practices for the following: You close a deal with a multi-national enterprise and successfully expand product adoption to different business units.Each of these business units would like to have their dedicated CSM, with dedicated touch points, EBRs, etc., so for sure multiple-times effort for the CSM.Of course, usually you don’t expand with an ARR multiple of 2x, so consequence is that you will have a CSM who needs to manage e.g., 4 instead of 1 customers but within a single account.Is there any best practice how to deal with these situations that you’d like to share?Best, Carsten 

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anirbandutta
2 months ago

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