Topics started by anirbandutta
It’s no news that Ideas are the most used service on the Community platform.But it is news, and the cat’s already been out of the bag, that we’ll now have a way to Submit Ideas specific to Product areas and be able to sort them based on Product Areas. So you won't have to scroll through the entire CS Product Ideas ocean to locate the ones on ‘Journey Orchestrator’, for e.g. WhenOn July 4th when most of us will not be using this platform, the current Ideas submission will be turned offYou will be able to submit Ideas till the day earlier, but not on July 4. The broad stepsOn July 4th, European standard time time 10am, Migration to the new home: Believe it or not We have only about 6750 ideas in the system.It is only fair that they get a house of their own on the main navigation, instead of having to scroll from the Community dropdown, and that’ll take some time. New home for Ideas on the main menu TimelineThe overall Migration > Mapping to the newly provisioned Product Areas > QA
DescriptionWe strive to be living proof that you can win in business while being human first. In this track, learn how to navigate career changes and transitions, our experts will discuss how to be a leader and build a strong community, and so much more! Let’s talk about how we can bring humanity back into this technology-driven world. Please use this blog post as a place to discuss your thoughts on the sessions and topics covered in the track 'Human-First Leadership'. What did you find the most inspiring?
DescriptionDifferent industries have different approaches to driving adoption and delivering valuable outcomes for customers. In this track, learn from innovative companies across a diverse set of industries that have unique approaches to deliver superior customer experiences, ensuring customers are seeing value, and growing customer revenue. Please use this blog post as a place to discuss your thoughts on the sessions and topics covered in the track 'Vertical Industry Perspectives'. What did you find the most inspiring?
DescriptionUnderstanding your customers and creating a connected user experience are key to delivering the outcomes your customers desire. In this track, our speakers will share tangible strategies that blend human touch and digital touch approaches that deliver value at every stage of the customer journey. Please use this blog post as a place to discuss your thoughts on the sessions and topics covered in the track 'Designing Customer Journeys that Drive Outcomes'. What did you find the most inspiring?
DescriptionHear from leaders who will reveal how they overcame the challenges of improving adoption and retention at large multi-product, geographically distributed enterprises with multiple stakeholders and massive user communities. Please use this blog post as a place to discuss your thoughts on the sessions and topics covered in the track 'Managing Enterprise Complexity and Scale'. What did you find the most inspiring?
DescriptionHear from CS Operations experts as they share best practices on a range of topics including building a CS Operations function, developing your post-sales operations strategy and roadmap, maturing and scaling your CS strategy to drive efficient growth. Please use this blog post as a place to discuss your thoughts on the sessions and topics covered in the track 'Turning CS Ops into a Strategic Advantage'. What did you find the most inspiring?
DescriptionAs companies mature their operations and strategy, understanding how to level-up and answer the question “what’s next?” is key. In this track, we will talk about how leveraging AI-powered tools, optimizing processes and surfacing more meaningful insights from your customer data can help your business scale adoption, engagement, and growth. Please use this blog post as a place to discuss your thoughts on the sessions and topics covered in the track 'Cutting Growth Strategies for Advanced Teams'. What did you find the most inspiring?
DescriptionCross-functional priorities such as driving product adoption, increasing net-revenue retention, improving customer satisfaction, and driving advocacy need a unified approach across multiple teams in your company. It also requires effective digital engagement with your customer community. Hear from experts who will share their lessons on how to achieve this unified approach. Please use this blog post as a place to discuss your thoughts on the sessions and topics covered in the track 'Driving Growth Cross-Functionally And Community-wide'. What did you find the most inspiring?
DescriptionNet Revenue Retention is not just a customer success metric. It is now a metric that drives company valuations and market cap. Hear from leaders who will provide tips on how to plan and execute cross-functionally to improve NRR. Please use this blog post as a place to discuss your thoughts on the sessions and topics covered in the track 'Growing and Optimizing Net Revenue Retention'. What did you find the most inspiring?
DescriptionIf you are just getting started on your customer success journey, or exploring ways to simplify product onboarding or adoption, this track is for you. Hear from experts and peers on how to get started fast and stay laser focused on delivering valuable outcomes in weeks, not months. Please use this blog post as a place to discuss your thoughts on the sessions and topics covered in the track 'Starting Simple and Winning Fast'. What did you find the most inspiring?
DescriptionJoin us for a full day of content intended to cover multiple product-led strategies that are being embraced by product leaders at multiple companies. Get inspired by some of the brightest minds in product who are using product analytics, in-product engagement, and community engagement to generate pipeline, acquire customers, drive adoption and expansion, and influence roadmap strategy. Please use this blog post as a place to discuss your thoughts on the sessions and topics covered in the track 'Success with Product-led Strategies'. What did you find the most inspiring?
DescriptionDigital-first is the preferred way that most customers want to engage, and digital engagement is the only way to ensure no customers are ever ignored. Learn from customer success, product, and community experts on the best strategies to engage your customers and your community in personalized yet highly scalable ways. Please use this blog post as a place to discuss your thoughts on the sessions and topics covered in the track 'Scaling Massively with Digital Engagement'. What did you find the most inspiring?
Hello and welcome to the online commune for Pulse⚜️ All About Pulse ⚜️ 🎫 Everybody’s got a seat here, Subscribe to this Pulse sub-community and let’s get started! How Pulse startedThe very roots of the industry’s biggest Customer Success conference has always been this idea of nurturing and bringing up a global CS Community.In @nick_mehta’s own wordsPulse grew up not as a “user conference” or a “product event” but as some mix of reunion / revival / therapy session for all of the people in customer success who could, once a year, finally have someone to sit with at lunch. So here we are to:Meet who else is attending PULSE this year with us? What have they been talking about on the Gamechangers community? Maybe we could try to make sense of Track discussions together? Maybe we could sync right here to grab some lunch in the session-breaks?This is the place for all of that to happen.
Hello, glad you registered! Hope it was quick n easy?Step 1 of your journey really is to have a completed profile so that others know who you are, (and you know them too) and what kind of opportunities could you help fill in A recent profile picture of yourself: Quadruples the recall index in a knowledge community to have a face against a username. A filled out About Me section: Intro yourself, your skills, experience, hobbies, anything that adds to your current role and personality. Even share your LinkedIn (we now have a field for that). Location: It’s key to understand which part of the world you are from, timezone, etc.Thx @almaramos for making it easy for me to illustrate here Now that you have a profile pic and the formal bits in, why dont you say hi to the community on this intro-thread? :)
Sort Ideas based on Product feature areasIN DEVELOPMENT
We have Product Area categories to have focused Discussions but not so for Ideas which stack all posts together without an ability to sort.Something like this for Ideas would be highly usefulCustomers as well as Feature PMs will greatly benefit from being able to filter Feature requests per Product Area.
Thanks @manu_mittal and team for ringing this good news …..After a long wait, we're happy to share that our Zoom App (for US only) is now live in the Zoom App Marketplace! We anticipated this approval to occur a lot sooner, but Zoom has a pretty elaborate review process!Since Zoom doesn't allow the same app to point to two different servers, we've submitted a separate EU app for approval. We expect this to be approved in the next couple of weeks, and we'll update you once we've received the EU approval. Once approved and published, you'll see two apps in the marketplace: Gainsight App for Zoom, and Gainsight EU App for Zoom. Important to note because this is different from the login flow in our mobile app and Gmail/Outlook plugins.Thanks for your patience!
Changing companies? No worry.Take your Community account (and badges) with you wherever you go.Just let us know your new email address and we’ll update your account with it.No need to create another account, however, you may update your Profile pic and expand on your About Me section any time. :)Photo by jan gepogi on Unsplash //
If, getting your hands on tech before anyone else has, excites you, then this program is for you.Together we can co-create the future of Gainsight’s exciting offerings.Featured @aschreiner for his awesome engagement 🎉 Are you a Gainsight customer?Please note this program is only for a Gainsight Customer using our CS or PX products.Complete your Community profile, always helps us in identifying you better. Becoming a Gainsight Beta BuddyYou need a Gainsight Gamechangers Community account with your official email address. Create one here if you don't have. Join the Gainsight Beta Program Group when you are logged in. Leave a comment on this post and let us know the product Feature area you’d be interested in testing.You become a ‘Gainsight Beta Buddy’, when you are presented the opportunity, participate in and give us feedback on our pre-release software in one of the feature Betas you are nominated for.Note: This is only a self-nomination step to let us know your interest. The actual
👋 Gamechangers, hope this post reaches you well!Presenting the roundup of a happening Q1+1 month at Gainsight. Share your thoughts in the comments. News & Product Updates In the last newsletter we learnt how Gainsight is moving to a Quarterly release cycle (from 6 months) and we delivered on the promise, and that too, a rocking April Release:📌 Timeline integration with Gong, Gainsight Zoom app and all things CS📌 KC Bot Content recommendations and all things PX Recently Implemented Ideas Here are some of the Ideas that got included in the releases in the past quarter Programs launched recently 📌 System Limitations DocumentUrged by the Community, delivered by @sakumar from our Product Docs team, an admin handbook for the system tech limits across all feature areas. CS Ops Product Council📌 CS Ops Product CouncilThe inaugural cohort of the Product Council is formed for the year. A selected forum where Gainsight and Gainsight admins sit to have a direct discussion on areas of cont
From the PLG report“In terms of both investment and implementation, an overwhelming majority of companies are committed to PLG. It’s clear companies understand that in order to reach their revenue goals, the focus must be on ways to use the product to improve the customer experience.”- Gainsight PX Founder and CTO, @mickey AlonHear him spell out some of the highlights, here Download the report hereand let us know your thoughts in the comments below.
A renaming of the home base, but also an opportunity to standardize the naming per our Community Management COE division, viz inSided, how they define their sub-forum as the ‘Lounge area’ on the inSpired community.It’s your same ol ‘Welcome’ forum but we are broadening it to get some interesting usecases for you… so keep an eye on this space. :)
Looking for a reset in your career? Well, you’ve come to the right place.Our Community is a great example of Customer Success enthusiasts and execs in charge of CS teams at their companies, matured Gainsight admins and new ones, engineers and Product Managers cool product features, talking to end users of the tech. working hand-in-hand to make Customer Success happen every day.So browse along and create an account to engage anytime. Want to work for Gainsight as a company?Here are the open opportunities with usOn your way to being a ‘Gainster’… which if nothing else, is sure to rekindle your inner child. :) Want to work with Gainsight as a technology?Check out these career opportunities in the Gainsight ecosystem. Want to work in the Community space?Check out these cool opportunities in the inSided and broader Community ecosystem. [inspired community] Are you Hiring?Make sure your profile is complete and then post a detail brief about the opportunity in this very section with a tag ‘h
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