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Topics started by anirbandutta

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anirbanduttaGainsight Community Manager

asked in Lounge area

Reported GameChanger Community notifications broken: Actively investigating

Many of you reported to the Community team about this and my apologies for not being able to move faster with this.Example - The following notification Bradley forwarded to me.Pl note that platform support are looking into the issue as it does not happen with all Idea notifications.---------- Forwarded message ---------From: Gainsight Community <community@gainsight.com>Date: Wed, Sep 6, 2023 at 12:15 AMSubject: "Add Picklist Color Outside of Reports" received a new comment on the Gainsight CommunityTo: <xyz@xyz.com> “Add Picklist Color Outside of Reports” received a new comment on the Gainsight CommunityHi bradley,romihache has just added a new comment to Add Picklist Color Outside of Reports (https://community.gainsight.com/topic/show?tid=46602) . Below is a preview of their post:This makes total sense and I can already think how we could leverage this too! Great idea!Click to view the full comment (https://community.gainsight.com/topic/show?tid=46602)If you don’t view the

anirbanduttaGainsight Community Manager

posted in Meetings & Office Hours

Welcome to the new home for VCAMs

Welcome to the new, more personal home for the VCAM series.You need to be ‘logged in’ to view VCAMs.Please Subscribe to this space to be in the loop of high value PM < > End user engagement that @Cornelia has championed so successfully!

anirbanduttaGainsight Community Manager

published in Lounge area

The Community This Week: Community Bytes from the Community BuildersBlog

@revathimenon is off the blocks with her incredible project of challenging Community pros to address crit Community Building blocks in 1min or less ⏱From How to define Community goals to Spam fighting, she plans to knock every decision point, every possible discussion area by actual practitioners. Hosted on the DH Community inSpired, she calls itThe Community Bytes series Apart from being spot-on with the topics she chose, the intangible ingredient for Community Success, the differentiator between meh the awesome Communities, is the palpable energy of the Community Manager…well, feel that for yourself 😀Let’s give it away for Revathi Menon.Pl comment any “How to launch a Community Successfully” topics that you’d like to see covered, or even like to speak to.

anirbanduttaGainsight Community Manager

posted in Lounge area

How do you stay on top of responding to posts?

It’s amazing to see the peer to peer collaboration on this Community - thanks to you. 🙏 Let’s make this discussion primarily around the Product questions that get posted.Responding to postsPl share how you stay on top of new posts:1.From the activity set options on the Community dropdown menu options? OR 2.The email notifications from your Subscription to a feature sub-category? OR 3.From the Help others timeline at the bottom of the homepage? Question for youWhat is your style of discovering fellow Community members’ posts that need responding to? 1, 2 or 3 or all of them? On the other hand is..Asking questionsAnd I think the user would be happier if they did not have to choose between the exact feature module (among 12) and be able to just submit it for the parent product in a common bucket So simplifying the Category structure is definitely on my mind but let’s start this discussion from the Effective Answering of the posts angle.

anirbanduttaGainsight Community Manager

published in Lounge area

The Community This Week: Why attend the Advanced Admin Workshop from the TrainersBlog

Have you signed up for the Advanced Admin Workshop yet?https://community.gainsight.com/events/adv-admin-workshop-virtual-466 For The Community This Week we meet the awesome training team of @lisa.mirth, @vgaurav and @bholmes spilling the deets of the workshop, how it is indeed a 4 day Community-based learning experience you simply can't miss!👑 In Training, Content and Content Delivery are King and Queen, and here’s a little flavour on why the workshop be absolutely lit!👉🏽 @lila_meyer summarizes for us this wave of trainings and webinars from the Education team at Gainsight ‘Subscribe’ to the Training and Certification page of GameChanger for the latest from Gainsight.

anirbanduttaGainsight Community Manager

published in Lounge area

Keep using your Community account when changing companiesBlog

Changing companies? No worry.Take your Community account (and badges) with you wherever you go.Just email community@gainsight.com with your new email address and we’ll update your account with it.No need to create another account, however, you may update your Profile pic and expand on your About Me section any time. :)Photo by jan gepogi on Unsplash //

anirbanduttaGainsight Community Manager

published in Gainsight Beta Program

How Can I participate in the Gainsight Beta Program?Blog

If, getting your hands on tech before anyone else has, excites you, then this program is for you.Together we can co-create the future of Gainsight’s exciting offerings.Featured @aschreiner for his awesome engagement 🎉 Are you a Gainsight customer?Please note this program is only for a Gainsight Customer using our CS or PX products.Complete your Community profile, always helps us in identifying you better. Becoming a Gainsight Beta BuddyYou need a Gainsight Gamechangers Community account with your official email address. Create one here if you don't have. Join the Gainsight Beta Program Group when you are logged in. Leave a comment on this post and let us know the product Feature area you’d be interested in testing.You become a ‘Gainsight Beta Buddy’, when you are presented the opportunity, participate in and give us feedback on our pre-release software in one of the feature Betas you are nominated for.Note: This is only a self-nomination step to let us know your interest. The actual

anirbanduttaGainsight Community Manager

published in Lounge area

Where is my badge?Blog

Ranks and BadgesRanks accrue over time based on your depth and variety of engagement on the Community indicating the value brought to the Community by the member over time.This is Automatic and denoted by the icons against your profile pic. Read about our Ranking system on the post below. The Badges you spot in the pop-out while hovering over the user profile pics or on their profiles are tailored for the various initiatives the user participates in that Gainsight offers on the Community and are Manually assigned by the Community team.Initiatives like what certifications did they do, are they participating in a Beta, did they attend (or speak) our annual Pulse conference and other badges that might be more exclusive for certain groups of advanced users.Does your profile miss a badge?Let’s make it simple to address... please let the Community team know on this thread and we will look into it.A great example (above) of cross-checking whether your Certifications are also reflected on you

anirbanduttaGainsight Community Manager

published in Lounge area

The Community This Week: One GameChanger profile for lifeBlog

In the backdrop of new friends from Northpass joining the Community, it felt right to reiterate the principle of Community building at Gainsight, that it is for Life.Once a GameChanger, Always a GameChanger We are not just ‘Community members’ but friends together on this ride. And these friendships are easy to spot on the Community. Top Gamechangers are all long-time friends.Go to their profiles, like @gunjanm, for e.g. Get a quick view of their journey, just mouseover the badges on the profile. This is what is bourne from the long time friendships on this Community. ☝️One Person One AccountI wish more people knew this before they created their second, or even third accounts, primarily when they changed companies, they thought that was the end of the road for them on that account.But fret not! Just email the admin team at community@gainsight.com and we will re-enable you on your account that you may not be able to access any more because of a change in co.s. We’ll find your profile up

anirbanduttaGainsight Community Manager

published in Lounge area

📢 Gainsight acquires Customer Education Company Northpass

Customer Education now joins the other crit Customer journey components already offered:Customer Success + Product Experience and Analytics + Community… with the Gainsight platform Press Release: Pairing Customer Success With Customer Education We welcome our Northpass family, Customers and friends to Register on the GameChanger community and rock this Party together! 🎊 There is no one having more fun than @lila_meyer today 💃

anirbanduttaGainsight Community Manager

published in Lounge area

Say Hello to our new Community Manager RevathiBlog

The Gamechanger party continues to grow and we definitely needed more hosts!!🎉 Welcome@revathimenon 🎉She and I are proud of our super-productive Gamechanger Community Manager lineage of @lila_meyer, @sai_ram, @dan_ahrens, @Cornelia. 2 weeks in and she has knocked off her CSM level II certification!! I am energized by Revathi about the Amazing things we can achieve in response to @seth’s call to develop a worldwide Gainsight Product+CS community. 🌾She has a wealth of experience from the world of Social Media and events but her 1 quality I’m excited about most, is what personally makes me feel off the hook about my utter lack of any choreographic competence, Revathi’s got me covered there.

anirbanduttaGainsight Community Manager

Bringing in Product Documentation results into the CommunityImplemented

The Community Search does a good job serving Discussions and Ideas around our features.It also serves relevant courses on Gainsight university.While we announce availability of Documentation per Release and a brief summary of what it contains, the big thing missing currently is serving up the formal Documentation around the features. Bring in relevant Gainsight documentation resources for Customers right where they are looking for.Thanks @neelam_mukherjee for the mockup

anirbanduttaGainsight Community Manager

published in Lounge area

The Community This Week: Product Documentation Results in Community SearchBlog

You have witnessed the Gainsight Technical Docs team active in the Product News area.The actual Release Documentation is published on our Documentation portal and we give pointers to it whenever there is a new release. 📚 But @neelam_mukherjee, always wanted to deliver something more.From making the team available for direct engagement with Community members - see here to delivering an mega internationalization project for our Japanese Customers, Neelam has always driven a Community-centered approach for Product Docs at Gainsight. And today, teamed up with @insidedtom’s Api wizardry, she brings to life Product Doc results directly in the Search suggestions. See her passion for Customer Success in The Community This Week video.You’d have seen yourself that she leads by example… at_mention Neelam or her team (from their profile signatures) for any clarifications/ feedback reg. Gainsight Documentation.Also posted on LinkedIn

anirbanduttaGainsight Community Manager

published in Lounge area

The Community This Week: GameChanger 2023 Awards. Congrats US Winners and Calling EU SubmissionsBlog

Every year, the GameChanger Awards are presented two times a year from the Pulse stage in the US and Europe.Congratulations GameChanger US 2023 Winners 🎉 The GameChanger Awards are the Gainsight’s Oscars and we celebrate the winners from the US Pulse cycle that concluded last month.Check out the amazing photo of the winners from the Pulse stage at the Moscone, SF.Spot them on the community with this gorgeous purple cup on their profiles. Calling GameChanger Europe 2023 Submissions 🛫 The 2023 Nominations are very much ON right now.If not for the Winner badge,here is why you should definitely submit🤫 There is a special Discount code for Pulse Europe 2023 All Submitters!So, Take cues from this year’s winner @DannyPancratz and Submit with confidence. Pulse Europe Registrations 🏇🏿Oh, and following close on the heels of your submission, you may like to avail the 40h or so window of early bird pricing (Till June 30), Register Now Also posted on LinkedIn

anirbanduttaGainsight Community Manager

published in Lounge area

The Community This Week: Do you have a quick Gainsight tip to share?Blog

If you haven’t seen the #2minHowTo campaign yet, here’s a challenge Anyone can participate in @Sruthimalla is always brimming with creativity as we know her, and this time she riffs on the number 2 to bring us this challenge* 2 min demo to be posted friends to be tagged Don't forget to include the campaign hashtag #2minHowTo in your post so that everyone can find your tip!*and she sticks to the 2m mark herself in this video ⏱And hey, looks like participants are getting some cool badges for their profile! 😎 It’s short, it’s doable, and we know the compounded effect of collective knowledge sharing, so Let’s Go! 💪✨ Also posted on LinkedIn.

anirbanduttaGainsight Community Manager

posted in All About Pulse

Community Tracks from Pulse 2023

If you learn anything today, it’s this that Community is about Relationships@Katie_ray watch her session on Growing Your Community: Making it Meaningful, Measurable, and Sustainableand @DannyPancratz on Level Up Your Community Strategy and Ops with Product Management Principles

anirbanduttaGainsight Community Manager

published in Lounge area

The Community This Week: Inspiring Ideas now Public on inSpiredBlog

I’m always in a punning mood, but it’s not everyday that a Community Manager, in this case Gainsight Digital Hub’s Community Manager, decides to take the entire list of formed and unformed Product Ideas in all shapes and forms, PUBLIC!The Product is never, not evolving… and now anyone… Customers, Prospects can view why and how is the product evolving.Saying that, @Alistair FIeld decided to flick the switch to make the Ideas module on the inSpired Community, Public!picked up your giphy Alistair ;)Literally a 2 click job as Alistair mentions, but it is a Big leap for our sister-Community for inSided (a.k.a. Gainsight Digital Hub), the inSpired Community, as you can imagine where you are opening up a function reserved guarded under a 2-step authentication process:Registered Community members who need to be logged-inbut also tagged as ‘Digital Hub Customers’and dismantling those 2 steps to offer it criteria-less, fully Public!So basically Anyone can view the Ideas listings https://communit

anirbanduttaGainsight Community Manager

published in All About Pulse

Come Together, Right Now, Over PulseBlog

Witnessing the originsGainsight was birthed as a Community and the Pulse Community is how it all began led by none other than coach Mr. Ned Sasso himself.You can check the #PulseEU22 tag to experience the conference through the eyes of attendees and speakers. On this post I’d like to give you a personal take of this spectacular London event as a Community builder who’s feeling this immense sense of satiety witnessing the coming together of the Community, on the ground, as it is online. So here are my top 10 moments from Nov 9, and 10. 1. The Venue There are conference venues, and then there is London’s historic Tobacco Dock for a venue. 2. All About Pulse is as IRL as it gets I found myself seated right next to one of our first respondents to the ‘All About Pulse call to session intros’, @Jef Vanlaer and the Software AG team (and our UX supremo @ophirsw), right before Jef’s session on day 1. 3. Long time collaborators meet Very special moments like these when @baji_bathula our Office h

anirbanduttaGainsight Community Manager

published in Lounge area

The Community This Week: Launching the Digital CS DestinationBlog

You’ve spotted the recent swell in Digital Customer Success content: Events, best practices, success stories, and tips thanks to the lead by @tyler_mcnally, @harshibanka and the entire CS org at Gainsight. All of that great content was showing up on the fast moving all Community-timeline among other Ideas and discussions, and definitely needed a single destination.And thanks to Digital Hub’s brand new feature - Custom Pages, we could deliver theDigital Customer Success Destinationour second landing experience we built over Custom pages, after the unified Customer Support Hub page...that @Tori Jeffcoat designed with @Jessica.Quazza launched last week 👆🏻You can’t miss it from the home page of the Community, and also linked from the Lounge Area and CS Inspiration pages.Here’s Tori giving us a walkthrough of the destination, on video, explaining the ease of creating and maintaining this beautiful landing page. Also posted on LinkedIn

anirbanduttaGainsight Community Manager

posted in Product News

Gainsight Digital Hub - Our rebranded Community platform

Pulse 2023 just got kicked off by Nick Mehta at the Moscone center stage… and a year and a half sinceinSided, the platform that powers this very GameChanger Community, and some of your Communities have just been renamed Gainsight Digital Hub.Just a rebranding at this point but we promise you, we have some real plans to live up to the promise of that name… including, maybe not to have to jump between two Communities.. we’ll see 🤓 Read all about it on inSided’s… ermm, Gainsight DH’s CommunityinSided platform becomes Gainsight Digital Hub!

anirbanduttaGainsight Community Manager

published in All About Pulse

Speaking at Pulse 2023? Let's start warming upBlog

Congratulations for being selected to speak at Pulse 2023 from the phenomenal Moscone Center, SF!Gainsight has always been passionate about building the Customer Success Community as much as building the software to run the function off it, and Pulse has been the cornerstone to bring it all together.And we must have lost count until we realized that it has been 10years of Pulsating with this passion: online from the last year, as much as it is in the venue, on a forum we’ve named, All About PulseSo we welcome you to share it with us, on the All About Pulse Community, your topic to get us warmed up for your session those of us who would attend in-person and those who can’t, everyone can participate in the ‘Discussion’, and starting today!Calling all speakers toRegister on this Community if you don’t have a profile. Complete your profile with all the details and a nice headshot. If you think you had an earlier profile you can't remember, let us know and we’ll look it up, and update your

anirbanduttaGainsight Community Manager

published in Lounge area

The Community This Week: Call for CS Ops MentorsBlog

The CS Ops Mentor program has been around for a few years and program-coordinator @danielleallwood has witnessed a growth in not only the number of people volunteering to become a mentor but also the spread of the experience and skill sets of folks volunteering. Danielle is on a mission to identify and recognize people who come forward to offer mentorship to folks starting out in the industryand she offers this key perspective...“Even if you have one year into CSOps, there could be something that you can teach someone”So, Join the CS Ops Mentor program todayHere are some best practices for joining The program is blessed by many great minds from the industry and our GameChanger friends and it’s a special one to be a part of So join today and let us know in the Comments below for a good looking badge on your profile :) Also posted on LinkedIn.

anirbanduttaGainsight Community Manager

published in Lounge area

The Community This Week: Completed Profiles FTWBlog

It’s a day to be celebrated when everyone on both the leaderboards Customer and Employee has a profile pic.👷🏾Ok, that’s how it is right at this moment!It took some time to get to this day and it will always be a smaller percentage, and it’s totally fine to Create an account in 3 minutes to just ask a question,what we can learn from our famous friends who enjoy a residency on leaderboards most weeks is...taking another 5 minutes to complete your profile helps us get started on the right foot for a fulfilling tenure on the Community in the long term. Also posted on LinkedIn

anirbanduttaGainsight Community Manager

posted in Lounge area

GameChanger Community Registration direct link

Learnt about this cool link for all inSided based Communities like ours from my friend @Alistair FIeld that you can forward to anyone to sign up. https://community.gainsight.com/member/register takes you directly to the Registration page and saves you 4 lines of instructions RegistrationIt is a 2 step process [3 minutes]Sign up (2m) fill out about 6 fields and the system sends you an ‘Activate your account’ email from community.gainsight.com Click on the Activation link to complete the account activation process (1m) 🔁Getting started RightProfile completion [5 minutes]Take another 5m to start off with the best foot forward by completing your GameChanger profileIntroSay Hi to the Community on our intro thread - Take as much time as you want with this. :) Next stepsSearch, Ask, Check out the Events and Groups you can be a part of… happy Communitying🚶🏼‍♂️ Check out our Lounge Area for questions about the Community

anirbanduttaGainsight Community Manager

published in Lounge area

The Community This Week: Beginner Admins in Training Group 0 to 100 storyBlog

A Community is this massive A380 and looking at it, it seems ‘how on earth does it even fly’? Well it flies powered by small, intimate, objective-driven groups of people who generate collective value.The Beginner Admins in Training group we all know and love, recently achieved a Big milestone: It crossed a 100 members in only 5 months of it’s existence is a booster-engine for the GameChanger A380.And the A380 experience could be a little overwhelming for a first time flyer.This is exactly what Gainsight’s Sr. Educator @lisa.mirth recognized some five months back to help the new Gainsight admin, cross their beginners chasm, create a safe space to ask Any questions, without getting overwhelmed by the gigantic bigger Community and all the experts with years of experience on it.She partnered with GameChanger’s @revathimenon and @seth to get the ball rolling on this idea, and 5 months of training, knowledge sharing and fun and games later… we have this milestoneHear this amazing story from

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