Topics started by B.Abrahams
Email Template Video PlayerAcknowledged
It would be awesome if we could embed a video into an email template from Loom or other sources. Currently we can only link the video or add a GIF and link the video to the gif which works great but would be neat if the video can be played from the email.Example: How the CEO of Loom uses Loom - Watch Video Also, It would be a great asset to tell if the video was played (if that is possible) for marketing or onboarding to send the contact down a pathway in JO.
True NPS Summary WidgetUnder Consideration
It would be nice if there was an option to give the C360 Summary NPS widget True Score a yellow color range much like the Average NPS Score. A range between 0-50 to assist with quick-glance visual cue would be nice but maybe even being able to set your industry NPS range to assist with moving the needle. For example, we are in health care and industry NPS around Software and health range between 30-40 so a True NPS score of 14 really is not “Green”. Although reporting wise it is good to have more promoters than detractors, at an end-user experience it would be nice to aid in quickly identifying an account is leaning into yellow.
Company and Relationships Search Bar FiltersUnder Consideration
It would be nice to be able to filter out companies or sort by fields in the search bar in Gainsight. Specifically by account/company type. Common feedback we receive from our CSM’s is to make only the logo level searchable. Reason being we only work out of the Logo level in Salesforce. The Regional, Company, and Clinic account/company types are only for reference to our software. As we continue to go up-market finding the logo becomes drastically more difficult as it gets lost in a long list of companies and clinics. The only solution we have received to this is to only load in Logos, however, this would cause us to lose the Company Hierarchy section of the C360 and replace it with a report. We chose to keep the C360 section to keep our CSM’s in Gainsight as much as possible and hold out hope a product enhancement can be made sometime in the future. We are using Gainsight NXT integrated with Salesforce.
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