Topics started by Vineeth Kumar
Hi Team, Currently, there isn’t an option within UI to export the picklist values from the UI.Use case: Customers often reach out to delete inactive values from the dropdown. As deleting picklist values isn’t available from the UI, if we have an option to export the picklist values along with the GSIDs it would be helpful. This option would helpful in the case there are many picklist values that needs to be deleted in that dropdown. Thanks!
Hi Team,Currently, we are supporting single picklist as dependent field but not multi picklist in Cockpit. Customers are looking to a have this functionality so that based on the controller field selection the dependent picklist options are only displayed.
When we try pulling the object data via the API we are getting the dropdown values GSIDs instead of the value. Currently, this appears to be a limitation as it is mentioned in the below that “Dropdown list items like Stage and Status values are populated with unique GSID of an item.”.https://support.gainsight.com/Gainsight_NXT/API_and_Developer_Docs/Custom_Object_API/Gainsight_Custom_Object_API_Documentation#Read_APIWould request to look into this use case as the customers are interested to get the values instead of GSIDs.
Hi Team,Currently, the Table Aggregation behavior in Report Builder and C360 is different. The GROUP BY functionality should be consistent in both these areas. Currently, in the C360 the aggregation isn’t working i.e., instead of showing the aggregate values these are appearing as separate rows.
X-org migration to include all reports and objects automatically when performing the dashboard migrationNo Status
Currently, in X-org migration in order to migrate a dashboard, it is required to select all reports that are in dashboard and objects that these reports are based on. If we can provide an option where if we select a dashboard all reports and objects should be selected default it would be super helpful and save time.
With the current API version, we are unable to access the few fields like Internal Comments in Case object in Rules. Can we please upgrade the API version in order to maintain consistency across modules to access the fields in SFDC objects?
Currently, we do not have a way to make the users in a tenant to follow/unfollow companies in Bulk. A workaround to do this is via Sally which will let the users to follow/unfollow the list of the companies, however, for the others who do not use Sally, we don’t have an option to do that in Bulk.
Hi Team,Currently, when importing records from snowflake with No Time Zone, as per current design we are treating them as UTC and converting these date field records to org’s timezone. For example, NTZ record would be shown as -8 (UTC-8) in the case of org in PST. If can provide an option for the user to select which timezone we need to consider when importing them to GS, it is possible to overcome this behavior.
We do not have an option to select Created Date from SFDC to map it with Activity Date in Gainsight when syncing SF Timeline Activities. Currently, Due Date Only field in Salesforce is the only field available for mapping to Activity Date in the case of Task object in the integration job.
Customer has a tool which generates JSON files and would like their CSM's to be able to upload this file in Gainsight at the relationship level. From there they would like this to sync over with S3 as entry point into their data pipeline.Currently, we only support CSV/TSV and we do not have an option to upload the JSON at this moment. So, if we can support uploading JSON it will be helpful for the customer so that they can send to the designated S3 bucket.
Hi Team,Currently, when we change the field display name in Data Management, the updated name doesn’t reflect in C360 page automatically. Looking for a similar behavior as in report builder where we could see updated display name. The reason behind this request is, currently if a user updates the field name, other users accessing C360 cannot identify if it is the correct field (unless if we drop the field and re- add it the layout config).
Dependent picklist in filters in dashboards are currently not supported. An example for this is, if we could show only the list of countries in Filter B, based on the region of selection (APAC, EMEA, etc.,) in Filter A, the user could select the country from the list countries based on the region in Filter B.
Hi Team,One of our customer has come with a concern that in the new horizon dashboard we are unable to see the object name and description when hovering over a report.Expectation: The new dashboard should populate the report details that are present in the old dashboard.Can you please consider this?
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