Topics started by jbeker
We would like to know if it’s technically possible to build an integration to push data from Gainsight into zendesk. We are trying to keep our team in Gainsight as much as possible and recently rolled out zendesk for some of our internal teams, and would like for our CSM’s to enter data into Gainsight that then creates the tickets in zendesk. Not Sure if anyone has done this or if it’s possible but curious for thoughts!
I would like to know how other companies display the “why” behind a scorecard in Salesforce. For example, we push our red/yellow/green scores from Gainsight into salesforce but trying to figure out how we can display/explain the score in a meaningful way so show why an account is a specific color. Prior to Gainsight, our team would manually fill out a text box explaining the score but not what it’s calculated based on data, we aren’t sure how or what to display in SF. If anyone has gone down this path before, would love to chat further!
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