Topics started by zacdarocha
Salesforce Case creation from KC BotCurrent Functionality
We want to move our knowledge centre that is currently held on Salesforce so that it is in app via the KC bot. We still need a way for our users to submit support cases, so I was wondering if it was on your roadmap to have case creation for SF from the KC bot?Or if you have a fun workaround that would also be appreciated - the feedback option doesn’t really work for us.
With the current product design this is not possible, you can only search the articles from the knowledge base in the Bot. We want to create articles/link to articles in PX and then have the user search for these. Directly added articles should be listed higher than KB ones.
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