Topics started by zacdarocha

4 Posts

Z
zacdarochaRegistered User

Salesforce Case creation from KC BotCurrent Functionality

We want to move our knowledge centre that is currently held on Salesforce so that it is in app via the KC bot. We still need a way for our users to submit support cases, so I was wondering if it was on your roadmap to have case creation for SF from the KC bot?Or if you have a fun workaround that would also be appreciated - the feedback option doesn’t really work for us.

7
sai_ram
Grand Slammer
2 years ago
Z
zacdarochaRegistered User
asked in Reports & Dashboards

Ability to see the time a user takes in between two events

Is it possible to see the average time taken for a user between two features? Ideally I would be able to see the average time taken for all users in cohort X between Feature A and B and across sessions. 

4
C
Gainsight Employee: Rookie
1 year ago
Z
zacdarochaRegistered User
asked in Gainsight PX

Is there a way to view session duration on a user level within PX?

Hi there,  We have the rolled up view in the dashboard for an account but Is there anyway to see session duration against users in audience explorer? Or is there a way to do this via the query builder?

2
C
Gainsight Employee: Rookie
1 year ago
Z
zacdarochaRegistered User

Ability for users to search for articles created in PXAcknowledged

With the current product design this is not possible, you can only search the articles from the knowledge base in the Bot.  We want to create articles/link to articles in PX and then have the user search for these. Directly added articles should be listed higher than KB ones.  

2
angelo
Shoshin
2 years ago

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