Topics started by AdamZ
What In Gainsight PX, provide a dashboard widget that provides the ability to create a % based metric - ex. users who used Feature A / users who used Feature B. It would also be helpful to change any existing widget into a % - ex. weekly active users / all users, users who used Feature A / all active users, etc. Why Percentages normalize data and trends. Raw counts are often vanity metrics that feel good but don’t show trends as count change (ex. weekly active users). Supporting Information This is similar to these highly voted requests for CS, https://community.gainsight.com/cs-ideas-21/can-you-put-a-percentage-in-a-report-widget-4116 and https://community.gainsight.com/reports-dashboards-9/use-the-percentage-widget-in-a-dashboard-32612. This is also a commonly supported capability in other product analytics tools, ex. https://support.pendo.io/hc/en-us/articles/360031863432-Trends.
Request I would love the ability to preview a Tour engagement that is currently launched. This is helpful for people who are trying to learn about how a launched engagement currently works. Current Currently, a Tour engagement must be paused before it can be previewed via the in app editor preview.
Goal thresholds in PX Dashboard widgetsAcknowledged
What Provide the ability to set a goal target or range in Gainsight PX Dashboard widgets. Ex. Weekly active users goal 1,000 weekly active users. Why Currently, information about metrics goals must be stored outside of Gainsight PX (ex. in a document, wiki, etc). Therefore, it’s hard to know if a metrics is good or bad. The ability to get a goal target or range would make it easier to remember and communicate shared goals with different stakeholders viewing a dashboard.
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