Topics started by mendisueshort
JO Activity on C360No Status
We would like to be able to add a section to the C360 that would list the email templates or outreaches the account has been a participant in to show open rates. We use both outreaches and JO programs to send emails today based on the need. The information is logged in two different objects, preventing us from adding a single report on the C360 that would show all emails sent to contacts on the associated account and open dates, open count, etc.
We have recently set up an external action with Slack, allowing us to use the rules engine to post NPS responses to a new NPS channel created in Slack. While the companywide visibility into our NPS responses and feedback is great, does anyone have ideas or best practices on how to use such a channel to create action and accountability? We already have CTAs going for our CSMs for their own NPS responses in their portfolios. However, we want to make sure posting all responses to a channel creates action and ownership, and not just become a running list of responses people read when they have time.
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