Topics started by megan_mccoskey
Ensuring important emails make it to client inboxesWorkaround Available
Does anyone else have concerns about clients unsubscribing and not receiving important operational emails when using Copilot? As the tool is now, Copilot isn't useful for us as an organization and instead we use mail merges to send communications to clients who meet the criteria. We also use Marketo for other functions and they have a feature called "operational emails" that allows you to designate a non-marketing operational email so you can contact clients regardless of their subscription status and does not include an unsubscribe option. This feature would allow us to use Copilot and I imagine other Gainsight clients have the same concerns. Agree with me? Please vote!
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