Hi there! Question about audience targeting for engagements: What user attribute is targeted when we select “All Users,” and does this apply across system environments?We have a situation where an internal user who was helping me test an engagement on Friday was able to see the engagement in our QA environment, but she’s not able to see it in PROD after it was launched this morning (Monday). The only thing I can think is that the same email address is associated with her accounts in both QA and PROD, and since I failed to clear the viewing data after the testing in QA, Gainsight is probably detecting that her email address is associated with an earlier view, and therefore won’t display the engagement to her again, even though it’s in a different environment now and was removed from the QA environment. I did not have this problem, and I think it’s because I use a different email address for my PROD account that is not used for any of my QA accounts.In the future, I can probably avoid th
I configured an engagement to be displayed 5 times, with at least 2 day between views.But I also want to give the user a way to say “don’t show me again” as early as the first time they see it.This doesn’t seem possible in the “Schedule” section of the engagement, but is this achievable in any way with other settings/configurations?Thank you!
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