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kathleenkenny23Gainsight Community Manager

Join Us at Pulse 2024 in St. Louis for an Unforgettable Product Adoption Experience! 🚀

Are you ready to unleash the full potential of your customer engagement and product adoption strategies? Join us at Pulse 2024, the premier event for professionals dedicated to customer success, happening this May 15-16 in St. Louis, MO. With over 2,500 attendees, 125+ expert speakers, and 70+ transformative sessions, this is the event you can't afford to miss! 🌟 Why Attend?Pulse 2024 is not just a conference—it's an epicenter of innovation and networking. It's where industry leaders and practitioners converge to share groundbreaking strategies and insights. Here's a sneak peek into some of our most anticipated sessions within the Product Adoption track: From Silos to Synergy: Discover how to enhance the collaboration between customer success and product teams with Heather Brown, VP of Customer Success at PagerDuty. Learn about their data-driven strategies that led to a 50% retention increase and a 7x surge in active users. 📈 Scaling Success: Dive into Updater's phased "crawl, walk

6 minutes ago

Jessica.QuazzaGainsight Employee: Rookie

Expand the Reach of Your Community with the NEW Localized Interface

Your community should be as global as your business, but limited resources and the overplayed direction to “do more with less” make it challenging, if not impossible, to provide a localized experience that resonates across your diverse customer base. Traditional methods, such as segregating communities by language, have fallen short, leading to a fragmented user experience that diminishes user engagement and, consequently, the overall effectiveness of the community on a global scale.Your community members, regardless of location and language, should feel welcomed and empowered by your online community, which is why we are proud to announce the launch of the new localized interface in Gainsight Customer Communities! A Step Towards Comprehensive LocalizationThe localized interface is a significant leap toward addressing the need for a unified and inclusive community experience. This feature allows admins and community managers to configure the community interface in up to 18 different l

30920

10 minutes ago

DannyPancratzGrand Slammer

Restore ability to open Topic Moderation or User Profile by clicking Control from the front endNew Idea

“Don’t it always seem to go that you don’t know what you’ve got ‘til it’s gone...”Please bring back the functionality that opened the user profile or topic moderation view in Control when you clicked the Control button from the community front end. clicking control used to open that topic/user in control… it was AWESOME!Impact: It is maddening how much more friction there is to navigate to a user/topic without this feature. Switching tabs, searches, looking through results, etc.

10 minutes ago

jillian.bejtlichShoshin

Customer Communities (CC)

katie_bChampion

Add field for Last Login Date on User objectNew Idea

I love that we can see our user’s login history in User Management but it is buried under a few clicks. It would be great if we could at least see a field for the ‘last login date’ visible in the list view and filterable so we can easily target/clean up users who have not logged in recently.

53 minutes ago

KathrynMCarterShoshin

Customer Communities (CC)

"En" pop up

Trying to find documentation on this language indicator next to the create a topic on our platform. Anyone know where/when this came from? I have been looking for release information all morning.

53 minutes ago

gopal_rao_kallepuShoshin

Customer Success (CS)

How can Gainsight improve the Global search

We are interested in your feedback We are currently working on improving the Gainsight Global Search, we want to improve the user experience around global search. A couple of the things we are already considering includeAdministration - Supporting filters in the search configuration. These filters help admins restrict in-active and non-relevant records from appearing in search results. (here) Recent searches - Showing the recent searches to users. (here)Few inputs that would help me here areWhat are the top 2 challenges you face with global search today ? What can we improve to make it easier for you to find the desired Company/Relationship record ? What other entities do you want to search using Global search ?Also any other thoughts or ideas that you may have to improve the Global search would be super helpful.Thank you all for your wonderful ideas.Gopal

53 minutes ago

andreammeldeACE

Create folders in External Actions, allow to search for name, and delete. Overall needs more tools to better manageNew Idea

External Actions is sorely lacking any organization. I cannot categorize or search by name, making managing difficult to scale. Given SO MANY objects (Success Plans, CTAs, Customer Goals, Timeline…. the list goes on and on) can only be updated via External Actions/ APIs, this should be much easier to manage. Under each Connector, it would be ideal to create folders. There should be a universal search across any connector setup as well. I should be able to delete an external action as long as there is no dependency, or at least find some way to indicate it is not active Example of how messy it gets:

1 hour ago

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jillian.bejtlichShoshin

Customer Communities (CC)

Best practices for dealing with AI Spam?

16 minutes ago

Lena H.Veteran Rookie

Customer Communities (CC)

Is there a workaround to move comments out of a product Update?

Hi,We currently have one topic in our community which we would like to escalate to the next level so it reaches our Product Team. Members are commenting EVERYWHERE the theme pops up. In order to keep an overview and being able to work on the feedback, we have clustered the different aspects the comments are mostly focusing on. We have channeled the feedback in 4 Main Threads and will merge them into ideas so that our Product Teams can work with it in Ideation.Challenge: We have a few comments on several aspects in a Product Update which we would like to add to those 4 main Threads, depending on the topic. Is there some way to do this? I am aware that this isn’t possible directly, I already voted for @DannyPancratz idea: Best,Lena

1 hour ago

jevaalerRegistered User

Customer Communities (CC)

Gainsight and Confluence Integration

Hello,We are working on a customer community platform using Gainsight and we have run into a bit of a tech issue. Our company has an existing knowledge base on Confluence that we were hoping to integrate with the Gainsight platform, so people can search our Confluence Knowledge Base directly from the customer community we’re using Gainsight to build.I’ve been told that there should be an out of the box connector for us to merge/connect the two, but I’ve been unable to find it, or any documentation for it.How can we connect out Confluence Knowledge Base with Gainsight? If that’s even possible?

6 hours ago

etcRegistered User

Customer Success (CS)

What languages does the Cheat Sheet work for?

I’ve done a tentative roll out of the Cheat Sheet but noticed it didn't seem to be working for any Japanese language entries. I searched around but couldn't find a list of confirmed languages that Cheat Sheet should work for. It’s also entirely possible there are other configuration changes I need to make to get it to function for other languages.

20 hours ago

gracelcShoshin

Customer Success (CS)

Filling in Blank Values when using a Query in Journey Orchestrator

Hi everyone!I'm sending a JO from the CSMs email address but for some accounts there is no CSM, so the value is null and those participants are therefore failing. Is there a way to input an email address in place of the CSM email address where that field is blank when using a query to pull participants into a Program?

23 hours ago

hiteshRegistered User

Customer Success (CS)

[Ask from Customer] To have Tool-tip/Help-text as like in Salesforce inside Gainsight instances while using it

In Sales force we have tool-tip/help-text populates in form of "i" while adding/updating any field or performing operations. For example, we are adding the sales force field in C360 at that time customer would like to see the same tool-tip/help-text value in Gainsight. Are we planning to have such mechanism in our products? Above snapshot from my local Org. Please share your thoughts on this.

23 hours ago

lpiconeVeteran Rookie

Product Experience (PX)

KCBot localization with different URL destinations

Has anyone solved for this scenario?Product site and help articles are localized in 20+ languages.I really don’t want to manage 20+ KC Bots just to point users to localized content, has anyone solved for auto-redirecting where you are dynamically updating the host/base url.How are people using the functionality below?https://support.gainsight.com/PX/Release_Notes/2021_Release_Notes/2_PX_Release_Notes_November_2021#Link_External_Resources_with_Javascript_Function_Call

23 hours ago

John TShoshin

Product Experience (PX)

Identifying When User Have Completed (clicked) Two or More Features

My Product Managers would like to know when Users have completed a series of tasks/steps e.g., clicked two or more mapped features.These Features are “connected” by the logical AND statement.For example, how can I get a count of Users that clicked (Feature A) AND (Feature B) AND (Feature C)? The Funnel report accomplishes this and I’ve considered it.But, the Funnel report doesn’t present its results in a line graph format, per day, per week, etc.I was hoping to create a line graph that showed ONLY the count of Users that completed the specified Features (steps). I know I can enter multiple Rules under a single Feature.I also know I can enter multiple Features under a Module.However, the Rules under a Function are logically evaluated using BOOLEAN “OR” logic.Similarly, Functions under a Modules are logically evaluated using BOOLEAN “OR” logic.For example,Suppose we have a Feature that has two Rules, Rule 1 and Rule 2.If Rule 1 is TRUE, then the Feature is TRUE (counted),-OR-If Rule 2 is

1 day ago

BevyProductRegistered User

Product Experience (PX)

Ability to change order of guide buttons

Hi everyoneI’m using the descriptive tooltip default template for a guide walk through. In the image you can see that I’ve enabled the Next (start) button and the Skip button. Ideally I would like to flipflop the two buttons so the Next button is on the right side. I’m unable to figure out how you could customize this. Has anyone dealt with this need before? Thanks!

1 day ago

VarshaAhirShoshin

Customer Communities (CC)

Email Campaign bugging out

I am trying to set a one off email campaign but it keeps bugging out on me. I tried logging out and logging back in but still the same. Any one else facing this issue today?

1 day ago

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Restore ability to open Topic Moderation or User Profile by clicking Control from the front endNew Idea

Ability to Choose Fuzzy or Exact Search in C360New Idea

Add field for Last Login Date on User objectNew Idea

Create folders in External Actions, allow to search for name, and delete. Overall needs more tools to better manageNew Idea

Customers changing the game

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