Hello community! I have a simple single email JO program configured to email our execs a weekly summary of some key reports. It worked fine until I needed to make some changes to the email template. I forgot that I needed to go into the program and update the tokens in the ‘send email’ stage, so all execs were ‘dropped’ on the next run due to a failure in the send email step. I have since fixed the send email step and validated both it and the email template itself, then republished the email in the program. I refreshed the participant list, but it will not reenable the participants. Is this possible or do I need to create a brand new program to get this going again? Thanks in advance.
Of course we all want to keep our customers renewing forever but we know this doesn’t always happen. How do we end a journey for a customer who we know is not renewing? We want to keep their info and data in Gainsight but do not want to get the automatic generated CTAs. I’ve been searching around but haven’t found a clear answer to this, maybe I’m not asking the question the right way. If you have any info, it would be appreciated! Thank you!
How are admins reporting on the success of a program (just email steps, not NPS or Survey)? I rolled out a few programs targeting contacts with missing subscription types and need to report on how many contacts took action and subscribed after receiving the emails. These are boolean fields that were blank to bring them in but are now true - and there are calculated fields in the program tracking this value (maybe something I can use?). I’m not very familiar yet with Data Designer but started there - and bringing in the two data sets (AO Participant activity) and Contact, the merge returns 0 results. The same datasets and merges in the Rules Engine generate results. Maybe I am going down the wrong path, but I’d like to hear how other admins track what would be a conversion?
When I link a token to a Person's first name using an email template in Journey Orchestrator, but the Person's first name is not filled out (so it's null), will this person still receive the email?I'm asking because in the template you can set a default value when mapping, but when remapping in Journey Orchestrator (on a sidenote: I feel it's strange that this is needed) a default cannot be set. As many of our contacts are created via rules engine based on data coming from Gainsight PX (where first name is often missing), I feel this could be problematic if people won't receive the email.
I am testing a program importing a test csv file. Then, when ready to go with the real customer set, I am unable to delete the existing csv to create the new csv. As I result, I have to recreate the program from scratch! I am able to do this with other programs so there is something particular... What conditions can trigger such behavior?
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