Replies posted by Souvik SInha
Thanks @link_black for the help, I was able to map the feature. I have a follow up on this, is it also possible to create features from within the KC bot using the text element rule? I tried creating one but no event is being fired for it. I am sure of the text but it asks for a css-selector here using inspect I provided css of its parent because it does have a css class of its own. Do you know what might be the problem? What should be the text and css for the 1st category?
Thanks for the reply. Is it possible to use Gainsight rest APIs to get the required KC bot analaytics data? I actually have a use case where we want to export the data data related to KC bot like number of clicks, number of articles views etc. to heap and data bricks. I didn’t find anything useful in the docs.Once again thanks for the product mapper idea, I was not aware about it.
Hi @aharkut,I did as you suggested but still the engagement is still being triggered only once for theuser. I am using guide engagement and qualification scope is also set to paywall. I am attaching the configurations too. I am hoping that for you the engagement is triggered every time the button is clicked. It will be really helpful if you could tell me what am I doing wrong. Thanks,Souvik
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