Replies posted by jmemolloy
Hi There,I have been speaking to your support team and they have recommended I ask my question here for tomorrow’s sessions.I’m from Phorest (phorestgs.gainsightcloud.com)Currently, our customers fill out a survey where they rate their onboarding experience with us as Extremely Easy, Easy, Difficult or Extremely Difficult". This is then passed through to Gainsight and is stored as the "Survey Score” in the dataset "CES Survey".However, in order to calculate an overall numeric score, I have to extract the results from Gainsight and assign them a numeric value to do a calculation with.So Extremely Easy and Easy would be assigned 1 and Difficult and Extremely Difficult would be assigned -1.I would then calculate Extremely Easy + Easy + Difficult + Extremely Difficult / count of responses x 100 to give a numeric score.So what I am wondering is, is it possible to do this all within Gainsight?My thought was to create a new field "CES Numeric Score" and run a rule where if the "Survey Score"
@Cornelia @Amrith82 @sriram pasupathi would any of you be able to follow up with this, please? Ideally, we would like to only allow the user to create a Gainsight CTA through the Zendesk ticket if they add an owner to it, instead of it from being able to be sent as blank, resulting in it adding the default “System Administrator”.
@Cornelia @Amrith82 is there any update on this, please? I’m also wondering why it doesn’t allow to set up a view for these CTAs in cockpit. You can filter to System Administrator in reports, but once in the cockpit, it does not return anyone
Hi There, I am currently trying to set up Cyberduck to upload CSV files into S3 Bucket. I followed this article here, but am having no luck. I am getting the following error every time: My account was updated to super admin status, but this hasn’t helped with the above. I am using a Macbook Pro and I downloaded Cyberduck from https://cyberduck.io/, I did not buy the application from the App Store. I haven’t used Cyberduck before so I am unsure of what else to try. Thank you in advance
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