Replies posted by JayS
Hi @skalle. Is there any update on this feature? I was just in a meeting with one of our product teams, and this exact idea was requested. In our case, putting a badge next to a data point so the user can share yes/no if the data is correct. I was thinking of launching a boolean survey for that, but can’t use a badge.Also, I’m wondering if the schedule/qualification scope options would need to be updated.? We would want the survey to launch every time someone clicked on the badge.
I agree with @silasramsden that I don’t think this is implemented, @angelo. I just had to launch another bot because I had a few engagements that should only target some users. So I had to create a bot just for those users. Unless you’re thinking this idea is implemented with the Recommendation content. Recommended content is a great new feature, but not the same as this request.
This is a great feature request. Currently, the Email engagement provides a “preview” on the audience page. This would be very helpful for all engagement types. I have also done the steps of recreating the audience rules in Audience Explorer, but as mentioned in this other post it’s time consuming and subject to human error. PLUS, adding Segments to Audience Explorer filters is not an option.
Hi @aharkut,That sounds great. We have had our product teams ask about which CTA was clicked, so that will be helpful.In this specific request, though, I was looking to launch the next engagement on the last step of the first engagement. So the user wouldn’t have “completed” the first one yet for the audience rules to catch up and launch the next engagement.What we’re envisioning is a final dialog window in an engagment that offers the user multiple options of what they would like to learn next. @JPKelliher described it in this post where he tried to pull everything together into one request.Regards,Jay
Hi @harshibanka,Has there been any update on this? I’ve been trying to get scenario 1 to work, and it seems to sometimes, but then it doesn’t work, and then I may get a “502 bad gateway” error.We would REALLY love to be able to string engagements together into a learning journey for our users. Appreciate your help. Should I submit this as an “idea” as well, or do you know if it’s already on the roadmap?Thank you.
Allow the Knowledge Center Bot speech bubble to display once per session, not always on every page refreshUnder Consideration
Adding my agreement for updated options for the speech bubble. I think the once-per-login option would be great. A reminder that the KC is there, then leave the user alone. I can’t use the speech bubble when it keeps appearing on every URL of the site and could cover information the user needs; incredibly annoying to have to close it all the time.
[KC Bot] Allow KC Bot Added Engagements to Be Modified of their Engagement Level Configuration, Without Having to remove it from KC Bot.Acknowledged
Adding my agreement that this is a much-needed feature. I also have engagements that reside in multiple bots (onboarding, steady-state, persona, testing); when something needs to be updated, I have to remove it from each bot, pause, edit, launch, and add it back to all bots. A warning message that you’re editing an engagement that is active in a bot is a good idea, and it would also be great if that message could tell you which bot(s) the engagement is active in.
This is exactly why I came to the community today! We have an engagement that users cannot close because of screen resolution. Would be great to to exactly what @alb mentions; limit visibility based on settings that prevent the engagement from displaying properly.Just noticed this is from a year ago. Any movement/decision by Gainsight on it, @Umakanth?
Hi @Pauline. Sharing my imperfect knowledge … currently a badge will only launch a Guide engagement, so I believe @skalle is saying they are working on having a badge also launch a Slider, Dialog, and Survey… at least that’s what I’m hoping it means. Recently, I setup a hotspot to always be present by using the qualification scope in this screenshot. My theory would be that adding Audience criteria regarding whether they have completed that engagement could make the hotspot stop appearing for that user. Just sharing some speculation. 😀
THIS! I was coming to the community to post this exact idea, and luckily searched first because you phrased it beautifully. What type of file would I need to upload to have a transparent badge? I have not been able to figure that out.
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