Replies posted by jrosenbloomcs
As you can see above, we added “Meeting Type” to the Email Activity Type. This is a picklist field that allows us to further classify an activity type, whether Call, Email, or Webinar, with a specific topic, such as Quarterly Business Review, Customer Meeting, Meeting Notes, Health Check, etc. We use Email to Timeline extensively and our TAMs are required to go back and edit the Meeting Type for emails once logged to Timeline. The Activity Timeline view does not allow users to filter by this custom attribute as seen below. Due to this, Activities cannot be filtered in the Timeline view by this “Meeting Type” attribute. To understand which items need updating, the user must expand each Timeline Entry to view the full detail. Default, unexpanded view only shows the Activity Type We have to hit the arrow to expand to see Meeting Type If a user sends 15 Email to Timeline entries/day it can be very cumbersome to determine which entries need updating. The fix
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