Replies posted by max_hinze
I am also surprised that SFDC's profile settings don't get respected. Apparently this is something other users flagged 2 years ago. Please see the following post: [url=https://community.gainsight.com/gainsight/topics/stop-non-admin-users-from-deleting-ctas]https://community.gainsight.com/gainsight/topics/stop-non-admin-users-from-deleting-ctas[/url]
I am kind new on GainSight - however, I would also appreciate an OR function within the described "+ criteria" section. How I have set up our CTAs is that within one CTA different playbooks get triggered, defined by the product a customer has purchased. Because we do not have that many different products, I have build my own OR function by using multiple AND functions with "equals not X". Therefore I am able to exclude every product except the two or three I am targeting. However, instead of construction an "OR" function with 10 AND criteria, I would also prefer to just have two OR criteria. That would be much let annoying. ;-)
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