Replies posted by brittani_martin
I'm pretty new to Gainsight and was wondering if someone could please explain a question I have regarding user lookups. We have a field on the Customer Info object (CSA) that is a lookup to the User. I have a bionic rule pulling a User ID field on the Account and mapping it to the Customer Info: CSA field. When I run my rule in test mode, it's successful, but it's displaying ID's instead of names. Those ID's (18 characters) are for active users in Gainsight (and have the SFDC User ID on their Gainsight user record), so I'm not sure why it's showing the ID's instead of the name.
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