Question

Fields not updating from Salesforce

  • 3 March 2020
  • 4 replies
  • 139 views

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We have found a couple of cases where the fields (sales stage and account executive) are not updating in Gainsight (R360)  from SFDC. I have checked the rules that pull the data into Gainsight and they seem to be running properly, in fact they are updating these fields in other accounts. I dont know what is happening for these particular cases. Any idea?

i.e Account XYZ

Sales Stage 

SFDC; Renewal 75%

Gainsight; Prospecting  

Thanks in advance.


4 replies

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Hi Maria. 

My name is Danny and I’d love to try to help you figure this out.

Please send me a direct email so we can work together more closely.

dhallgren@gainsight.com 

Hope to hear from you soon!

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Thanks Danny. I have sent you an email. 

Userlevel 7
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@MariaTuregano is your query solved?

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@sai_ram, thanks for checking on this. This was solved while ago by support in the end. Sorry, if I meant to update this and I didn't. 

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