Hello Gainsight Community,
I am trying to create 198 CTAs using a CSV. The CSV was exported via Gainsight reporting and has all of the usual fields (account ID, owner, account name, etc). I can’t recreate the same parameters I used to do the report because there are about 80 records that I had to get from another source (but they all have the same data/columns). The CSV is loaded into S3 and I’m able to pull the file into the rules engine, however, I am not able to trigger CTAs off of just that file. I tried adding another dataset pulling in account info from salesforce and merging the two together, however I’m getting zero results. Our CSM is on vacation, Gainsight support will not help me, and I have to get this configured by Friday morning...so in a bit of panic. Any help or insight is appreciated.